Customer Success Specialist

As a Business Operations Specialist, you will play a crucial role in supporting the Conferences Business Solutions Team by assisting in the execution of conference operations and maximizing the use of our technology products and configurations. This role is designed for individuals with some experience in business operations or related fields, eager to further develop their skills and contribute to the success of our conferences.

Responsibilities:

• Support:
  • Collaborate with teams to leverage conference technologies for delivering key experiences and optimizing technology configurations.
  • Provide remote and onsite support during conferences to troubleshoot and resolve issues, ensuring teams benefit fully from our technology solutions.
  • Contribute to platform configurations to ensure global consistency and enhance user experience.
• Communication:
  • Build and maintain trust-based relationships with team members and stakeholders to facilitate effective use of technology products.
  • Assist in communicating product updates and milestones to relevant parties, highlighting benefits and usage tips.
• Training:
  • Assist in the creation and maintenance of documentation for business processes and new features, focusing on maximizing technology utilization.
  • Collaborate with Product Owners to draft user stories and explain business challenges related to technology use.
• Testing:
  • Participate in performance assessments and provide insights for improvement, focusing on technology effectiveness.
  • Support the organization and execution of projects, ensuring timely completion and optimal technology use.
  • Contribute to QA and UA testing efforts to maintain product quality and usability.

Qualifications:

• Bachelor's Degree or Equivalent.
• 1-3 years of experience in business operations, analysis, or a related field.
• Strong problem-solving skills and a proactive approach.
• Effective communication skills with an eagerness to develop further.
• Ability to work collaboratively in a team environment.
• Good organizational skills and attention to detail.
• Willing to travel to 5 to 6 conferences per year, providing critical support at our most important global conferences.

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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