New 
Production Support Engineer
 Tata Consultancy Services | |
$80,000 - $90,000
| |
 United States, North Carolina, Cary | |
 Oct 30, 2026 | |
|
Job Description
Must Have Technical/Functional Skills *
Strong understanding of Linux/Unix administration and network infrastructure; *
SQL querying and database troubleshooting *
Support Mechanisms - REST API monitoring and troubleshooting; JSON/XML payload analysis *
GCP - OpenShift/Kubernetes administration; Microservices architecture support; Containerized application troubleshooting; Certificate and SSL management; Route and connectivity investigation *
Experience handling major incidents, problem management, change management, and release support activities. *
Ability to analyze application, middleware, database, and infrastructure issues across multiple technology stacks. *
Monitoring & Observability - Geneos, Splunk, Grafana & New Relic, Scheduling Tools (Control-M). Splunk dashboard creation and analysis; *
Kafka topic monitoring and troubleshooting; Integration troubleshooting with authentication and access management services *
Excellent troubleshooting skills and an ability to think independently to ensure solutions are achieved. *
Excellent communication skills both verbal and written *
Ability to work in a team environment where solutions may come from multiple areas *
Curious approach to problem solving with a desire for quality and avoiding repeat incidents. Roles & Responsibilities *
Troubleshoot and resolve complex production issues to improve Application & Platform stability, performance, and availability. *
Review and validate application and platform changes, ensuring risks are identified and appropriate controls and documentation are in place. *
Develop and enhance monitoring, alerting, and observability capabilities to maximize Application & Platform performance and uptime *
Lead incidents, problem, and post-mortem activities, driving root cause analysis and continuous improvement across support processes. *
Ensure critical data feeds and messaging services meet SLAs while maintaining high availability of business-critical functions *
Collaborate across global teams and support operational responsibilities, including escalation management, disaster recovery coordination, and delegated Service Manager activities
Salary Range: $80,000 to $90,000 per year
Location
Cary, NC
Function
TECHNOLOGY
Role
Engineer
ID
437884
Skills
Linux
Salary Range
$80,000 - $90,000 Desired Candidate Profile
Qualifications BACHELOR OF COMPUTER SCIENCE | |