New

Servicenow Platform Support Administrator

Tata Consultancy Services
$125,000 - $145,000
sick time, 401(k)
United States, Kentucky, Louisville
Oct 30, 2026
Job Description Must Have Technical/Functional Skills * Strong ServiceNow administration: users, groups, roles, ACLs, update sets, plugins, system properties, scheduled jobs and instance performance tuning. * Hands-on experience with family upgrades, patching, cloning and Automated Test Framework. * Experience supporting MID Servers and integrations. * Working knowledge of ITIL incident, change and release processes. * Willingness to take part in an on-call rotation outside business hours. * Communicates clearly and effectively during production incidents. Roles & Responsibilities * Proactively monitor development, staging and production instances during US business hours for performance and quality issues. * Fulfill access requests, platform incidents and service catalog tasks, and execute standard changes on the production instance. * Take part in a 24x7 on-call rotation for Priority 1 (Critical) and Priority 2 (High) issues and meet agreed response and resolution targets. * Assess and support platform upgrades and weekly patching, including skipped-record review and regression testing with Automated Test Framework. * Perform quarterly instance clones and complete the post-clone checklist. * Coordinate with ServiceNow on scheduled maintenance and platform incidents; support change and release management for at least two production releases per month and publish release notes. * Maintain operational dashboards and standard reporting for executives, leadership and IT operations stakeholders. * Hand over open incidents, P1/P2 briefings and in-flight work to the offshore team at each shift change. * Platform Operations Lead only: own the escalation path, daily operations reporting and transition planning from the incumbent. Generic Managerial Skills / Nice to Have, If any * Healthcare industry experience. * Experience with Health Scan / Instance Scan remediation. * Prior experience as an operations or shift lead (for the Platform Operations Lead position) Salary Range: $125,000-$145,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1 Location Louisville, KY Function TECHNOLOGY Role Engineer ID 437763 Skills ITIL \| Service Now Salary Range $125,000 - $145,000 Desired Candidate Profile Qualifications BACHELOR OF COMPUTER SCIENCE