Customer Service Representative

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job title:
Customer Service Representative
Location:
Ivyland, PA - Onsite

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview

The Customer Service Representative supports the Milton Roy team in Ivyland by processing orders, assisting customers, and coordinating order flow within a manufacturing environment. This onsite position provides customers with accurate information about pricing, product availability, order status, and delivery schedules.
The Customer Service Representative will partner with Sales, Production, Planning, Application Engineering, Supply Chain, and Finance to resolve customer concerns and support timely order fulfillment. Candidates should bring professional communication, computer proficiency, attention to detail, and the ability to manage competing priorities while following safety, quality, and operating procedures.

Responsibilities

* Process and manage daily customer orders and business transactions, reviewing information for accuracy and compliance before entry.
* Monitor order progress and coordinate with Planning and Production to communicate delivery dates, address delays, and accommodate urgent requests.
* Respond to customer inquiries regarding pricing, availability, product details, and order status.
* Process claims, product returns, and cancellation requests, coordinating with customers, suppliers, and internal teams as needed.
* Resolve customer complaints and assist Finance with investigating customer disputes.
* Maintain clear communication between customers, Sales, Supply Chain, Operations, and other internal teams.
* Complete tracking logs and order documentation accurately, record issues, and update standard work procedures as needed.
* Participate in cross-functional discussions to identify process improvements and support customer service, production, and quality objectives.
* Participate in customer service, product, and monthly environmental, health, and safety training.
* Follow applicable ISO requirements, company policies, safety procedures, and 5S practices to maintain a safe and organized work environment.

Requirements

* High school diploma or GED.
* At least one year of customer service experience.
* Order entry system and data entry skills.
* Proficient computer skills, including navigating business applications and using Microsoft Outlook, Word, and Excel.

Core Competencies

* Customer Service: Ability to understand customer needs, respond professionally, and follow through on requests.
* Communication: Ability to provide clear, accurate updates to customers and internal teams.
* Accuracy and Documentation: Ability to review information, enter orders, and maintain complete records with attention to detail.
* Organization and Time Management: Ability to prioritize orders, inquiries, and urgent requests while maintaining productivity.
* Problem Solving: Ability to investigate concerns, identify practical solutions, and escalate issues appropriately.
* Conflict Resolution: Ability to address customer complaints calmly and work toward a resolution.
* Cross-Functional Collaboration: Ability to coordinate with Sales, Production, Planning, Engineering, Finance, and other teams.
* Accountability and Integrity: Ability to follow established procedures, meet commitments, and handle customer and business information responsibly.

Preferences

• Experience in customer service or order processing within a manufacturing environment.
  
  
• Familiarity with JD Edwards or a similar order management or enterprise resource planning system.
  
  
• Experience coordinating delivery updates, product returns, claims, or customer billing inquiries.
  
  

Travel & Work Arrangements/Requirements

* This is a fully onsite position at the Milton Roy facility in Ivyland, Pennsylvania.
* The work environment is a climate-controlled manufacturing plant.
* Protective eyewear and footwear are required.
* Relocation assistance is not available.

Pay Range

The total pay range for this role, not including incentive opportunities, is $50,000-$65,000. The pay range takes into account a wide range of factors that include a candidate's skills; experience and training; licensure and certifications; and geographic location. Hired applicants will be eligible to participate in the LIP incentive program with a target of 4%, subject to plan terms.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment - as well as for our individual well-being. Our comprehensive benefits package is designed to empower you with the tools and support needed to take charge of your health and future.
Our benefits include healthcare coverage (medical, prescription, dental, and vision), wellness programs, life insurance, a 401(k) plan with company match, paid time off, and an employee stock program, among other offerings. These benefits, combined with our pay transparency and inclusive culture, reflect our commitment to supporting you at work and beyond.

At Milton Roy - Ivyland, we focus on employee appreciation, development, and growth. Our Activities Committee organizes monthly luncheons, birthday and anniversary celebrations, community service opportunities, and team events. We support employee growth through individualized development plans, skills training, internal promotion opportunities, and access to LinkedIn Learning.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.