Security Manager - 141881

Under general direction of the Director, Security Services, responsible for the full range of management and operations functions of UCSD Health Security Services at Hillcrest/La Jolla/ East Campus Medical Centers to promote a safe and secure environment for the UCSD Health and Health Sciences community. Provides leadership and ensures compliance with quality service goals, service standards, and security policies and procedures to ensure the effective and efficient operations of the security management program. Contributes as a key member of the UCSD Health Threat Assessment and Management Committee. Responsible for participation in the Emergency Preparedness Program meetings and drill planning.

Responsible for maintaining both Joint Commission and California Department of Public Health code compliance, to include but not limited to documentation, personnel and training files, and any corrective action plans related to regulatory findings. Reviews and responds to Security related iReports in a timely manner and provides disposition or recommended solutions to the reported problem. In the absence of the Director, the Security Manager will act as the Director of Security Services. Participates in long range strategic planning and makes recommendations on how to improve the quality of service to our internal and external customers. Responsible for departmental budget planning and monitoring. Performs other Security Manager related functions as required by the Director. Manages the Security Program including administrative and budget operations. Focuses on organizing and delegating to team in order to achieve objectives.

• Bachelor's degree in Criminal Justice, Security Management, Emergency Management, Business Administration, Public Administration, Healthcare Administration, or a related field; or an equivalent combination of education and progressively responsible experience.

• Seven (7) or more years of progressively responsible security, law enforcement, military, healthcare security, or public safety experience, including at least three (3) years in a supervisory or management capacity with responsibility for personnel, operations, and performance management.

• Demonstrated experience managing 24/7 security or public safety operations in a complex, high-risk environment.

• Comprehensive knowledge of security operations, workplace violence prevention, threat identification, de-escalation, emergency response, incident management, investigations, access control, and physical security principles.

• Demonstrated ability to lead and coordinate responses to high-risk, rapidly evolving, and sensitive incidents, including situations requiring collaboration with clinical leadership, law enforcement, emergency management, facilities, human resources, risk management, and other organizational stakeholders.

• Experience conducting and/or overseeing security investigations, incident reviews, documentation, corrective actions, and follow-up activities, with demonstrated ability to maintain confidentiality and exercise sound judgment.

• Demonstrated experience developing, implementing, and evaluating security policies, procedures, post orders, training programs, emergency response protocols, and operational standards.

• Strong knowledge of applicable workplace safety, healthcare security, emergency preparedness, and workplace violence prevention requirements and industry practices.

• Demonstrated ability to lead, coach, develop, and hold employees accountable, including experience managing employee performance, scheduling and deployment, training compliance, staffing needs, and operational expectations.

• Proven ability to establish effective working relationships and communicate professionally with executive leadership, physicians, nursing leadership, employees, patients, visitors, labor partners, law enforcement agencies, and other internal and external stakeholders.

• Excellent written, verbal, interpersonal, conflict-resolution, and executive communication skills, including the ability to prepare professional incident reports, investigations, executive summaries, presentations, and other formal documentation.

• Demonstrated ability to use data, incident trends, risk assessments, and operational metrics to identify vulnerabilities, establish priorities, and recommend security improvements.

• Ability to manage multiple priorities and make independent, sound, and defensible decisions under pressure, including during emergencies and critical incidents.

• Working knowledge of security technology, including access control, video surveillance, intrusion detection, duress/panic alarm systems, emergency communications, and related physical security systems.

• Ability to participate in an on-call management rotation and respond to significant security or emergency events outside of normal business hours, as required.

• Prior security leadership experience within a hospital, academic medical center, healthcare system, or similarly complex environment.

• Experience with workplace violence prevention programs, behavioral threat assessment, multidisciplinary threat management, and de-escalation programs.

• Experience working within an Incident Command System (ICS)/Hospital Incident Command System (HICS) environment.

• Professional certification such as Certified Healthcare Protection Administrator (CHPA), Certified Protection Professional (CPP), Physical Security Professional (PSP), Professional Certified Investigator (PCI), or Certified Emergency Manager (CEM).

• Experience participating in emergency exercises, active-threat preparedness, tabletop exercises, vulnerability assessments, and after-action reviews.

• Experience managing contract security personnel or vendor relationships, where applicable.

• Demonstrated experience supporting security-related capital projects, including access control, video surveillance, alarms, and other security infrastructure.

• Employment is subject to a criminal background check and pre-employment physical.

• Must be able to work various hours and locations based on business needs.