Safety and Security Ambassador

Closing Date:

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department's Website:

• High School, GED, or formal educational equivalent
• Experience in Security and/or a Hospitality role in a customer service role.
• Must be at least 18 years of age.

Knowledge, Skills, Abilities:

• Ability to understand and follow basic instructions and guidelines.
• Excellent interpersonal and communication skill
• Strong customer service skills
• Computer proficiency is required.
• Perform work safely, following all company policies and procedures
• Monitor work area for safety and security concerns.

Qualifications Equivalencies:

Additional Information:

Responsibilities

• Welcome patients, families, and visitors with a friendly, professional approach. Provide directions, help locate patients, and assist with appointment information.
• Issue and update inpatient visitor badges and record visitor check-ins and check-outs using the Guest Tracking System, supporting around-the-clock visitor services.
• Operate the Mitel telephone system to answer inquiries and connect callers with the appropriate departments.
• Staff intensive care unit entrance desks and partner with nursing staff to communicate and enforce visitation policies.
• Drive the courtesy cart along designated routes to help patients and families reach their destinations.
• Access Epic to verify and share appointment details with patients. Direct rescheduling requests to the appropriate department.
• Protect patient information and follow all confidentiality and security requirements for accessing, using, and disclosing protected health information.
• Listen to visitor concerns, document complaints accurately, and forward them to the Supervisor of Safety and Security for follow-up.
• Promptly communicate incidents, equipment or pager problems, security concerns, and telephone directory updates to the Department of Public Safety.
• Assist patients with entering and exiting vehicles, keep arrival areas stocked with wheelchairs, and proactively offer help to those who need assistance.
• Complete clerical tasks and accurate computer entries, follow verbal and written instructions, and provide desk coverage in a busy environment.
• Monitor surveillance cameras and weapon detection system areas. Report suspicious activity to Safety and Security Officers, the Supervisor of Safety and Security, and/or the UAMS Police Department.
• Work a flexible schedule as needed to maintain hospitality coverage and carry a UAMS pager or phone when required.
• Complete cross-training to provide coverage across assigned positions and service areas.
• Perform other duties as assigned.

Salary Information:

Required Documents to Apply:

Please contact askrecruitment@uams.edufor any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.