Sales Compensation and Commissions Director

Weichert Co. is hiring an Associate Services Director/Sales Compensation and Commissions Director in Morris Plains, NJ. The Associate Services Director is a critical leadership role responsible for managing the end-to-end processing, compliance, and distribution of residential real estate commissions within Broker Sumo as our primary platform. The role blends people leadership, financial controls, and a service mindset toward a large and diverse associate population.

This position oversees the administrative and accounting functions of sales associate compensation, commissions, reimbursements, licensing, escrow, billing, collections, contract administration, and is the executive point of contact for all areas served within the Associate Services Department. Beyond running day-to-day operations, the Director is a trusted advisor to senior leadership on plan design, analytics, and process improvement, and a key partner on the rollout of new real estate services initiatives and system implementations.

Essential Duties and Responsibilities

Department Leadership & Operations

• Leads daily operations to deliver accurate, timely, and compliant processing of all sales associate compensation activity.
• Coaches and develops supervisors and team members; sets clear expectations, monitors performance, conducts annual reviews, and takes formal disciplinary actions as required.
• Reviews and approves department timesheets and paid time off.
• Makes decisions on policy exceptions and escalated issues, balancing associate experience, company policy, and financial controls.
• Partners with Business Operations to ensure Processing Managers are knowledgeable on departmental functions and procedures.
• Maintains working knowledge for coverage of all departmental functions, including escrow processing, compensation, commissions processing, associate benefits, and licensing.

Commission Plans & Advisory

• Broker Sumo Management: Configures, maintains and fully optimizes the platform to automate split management, teams, compensation, and recurring agent billing.
• Commission processing: Oversees the processing of all variations of commission transactions, ensuring compliance and accuracy within Broker Sumo.
• Serve as the company's subject-matter expert on sales associate commission administration and the primary point of contact for commission questions, issues, software, and process procedures.
• Provides consultative support to senior leadership on commission issues, plan development, and analytics, including custom plan design.
• Delivers special request and ad hoc reporting to management.

Projects, Programs & Systems

• Advises senior leadership and collaborates with Marketing, Communications, Weichert University, IT, and Cash Management during the implementation of new real estate services initiatives.
• Oversees company initiatives and special programs administered by the department, including Refer & Earn, Regional Development Coaching, Pure Gold, Recruit and Retention, and Ecommission loans.
• Oversees verification of Refer & Earn leads to ensure program accuracy.
• Serves as the company's contact for the NTN vendor relationship, coordinating field training as needed.
• Identifies and reports system issues, requests enhancements, and manages open tickets with Broker Sumo and internal IT until resolved.

Billing, Collections & Financial Controls

• Oversees all large-scale billings, including the bi-annual NJ license renewal, annual E&O billing, monthly Office Service and Support and plan fee billings.
• Manages sales associate direct deposit, credit card collection, and payment activity in Broker Sumo and Payment Center.
• Investigates and resolves credit card disputes.
• Reviews and approves the 1099 data generated to support tax compliance and reporting accuracy.
• Reviews, approves, and sets up associates requesting payment through a limited liability company (LLC).
• Maintains the company's business account with Social Security (SS) for online verification of associate's SS number and safeguard the confidential data it contains.
• Approves licensing-related payments in Concur.
• Provides approval coverage for vendor setup requests.
• Performs other duties as assigned.

Minimum Qualifications

Education, Certification, and License Requirements

• High school diploma or GED
• Associate's or Bachelor's degree in business, accounting, finance, or a related field preferred
• New Jersey real estate license, or willingness to obtain one within the first three years of employment preferred

Experience

• Five (5) or more years of progressive management experience in compensation, payables, billing, or customer service within a sales-driven environment required
• Previous related real estate experience strongly preferred
• Experience leading system implementations, process improvement, or change management initiatives preferred

Knowledge, Skills, and Abilities

• Demonstrated ability to lead, coach, and develop teams, including supervisors
• Strong financial and data analysis skills with creative, solution-oriented problem solving
• Proficiency with commission or compensation software (Broker Sumo experience strongly valued) and the Microsoft Office suite, particularly Excel
• Strong oral and written communications skills when communicating with all members of management
• Exceptional diligence, with the ability to manage competing priorities and meet firm payroll and billing deadlines
• Commitment to confidentiality and sound internal controls when managing sensitive financial and personal data
• Working knowledge of data entry processes
• Strong attention to detail
• Strong math skills including addition, subtraction, multiplication, division, percentages, and fractions
• Knowledge and ability to use typical office equipment (PC, calculator, fax machine, etc.)

The estimated annual rate for this position is between $100,000 and $150,000. The rate of pay is dependent upon several factors including the candidate's relevant skills, education, work experience, job location/geographic region, and/or certifications.

Weichert offers a comprehensive suite of benefit programs to all eligible employees, including medical, dental, and vision insurance, life and disability coverage, 401(k) retirement savings, Paid Time Off (PTO), Flexible Spending Accounts (FSA), and much more.

Weichert is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals. We do not discriminate on the basis of disability, veteran status, or any other characteristic protected by applicable federal, state or local law.