New 
Infra Program Manager
 Tata Consultancy Services | |
$85,000 - $95,000
| |
sick time, 401(k)
| |
 United States, Ohio, Cleveland | |
 Oct 28, 2026 | |
|
Job Description
Infra Program Manager *
IT program management and managed-service delivery leadership *
IT service management and ITIL-aligned operational governance *
SLA, KPI, CSAT, quality, and service-performance management *
Incident, escalation, problem, change, and risk governance *
Workforce planning, staffing, coverage, and distributed-team leadership *
SOW, contract, change-control, and commercial coordination *
Executive stakeholder and customer relationship management *
Data-driven analysis, reporting, and decision-making *
Root-cause analysis and corrective-action governance *
Negotiation, conflict resolution, influencing, and consensus building *
Cross-functional dependency and vendor coordination *
Continuous improvement, automation, and transformation leadership *
Strong written, verbal, presentation, and executive-communication skills *
Act as the single point of managerial accountability for delivery outcomes within assigned scope. *
Exercise sound judgment on priorities, resources, risks, escalation, and customer commitments. *
Delegate execution to qualified delivery and technical leads while retaining ownership of results. *
Create clear accountability through named owners, target dates, measurable outcomes, and disciplined follow-through. *
Maintain a customer-first mindset while balancing contractual obligations, team sustainability, commercial impact, and operational risk. *
Communicate effectively with technical, operational, commercial, and executive audiences. *
Anticipate risks and dependencies rather than relying solely on reactive escalation. *
Promote a culture of quality, transparency, learning, ownership, and continuous improvement. *
Customer-focused mindset with the ability to bridge business needs, data requirements, and engineering execution. *
Ability to work with cross-functional teams across engineering, architecture, operations, security, product, and business stakeholder groups. TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. *Salary Range- $85,000-$95,000 a year #LI-SP3 #LI-VX1
Location
Cleveland, OH
Function
TECHNOLOGY
Role
Program Manager
ID
435911
Skills
IT Infrastructure
Salary Range
$85,000 - $95,000 | |