New 
Sap Service Delivery Manager
 Tata Consultancy Services | |
$140,000 - $180,000
| |
sick time, 401(k)
| |
 United States, New Jersey, Edison | |
 Oct 28, 2026 | |
|
Job Description
Must Have Technical/Functional Skills *
Strong knowledge of SAP functional processes across core modules and end-to-end business process flows. *
Proven experience in SAP support operations, managed services, incident management, service request management, problem management, change and release management. *
Good understanding of ITIL-based service management practices, SLA/KPI tracking, service reporting, and operational governance. *
Experience managing global delivery teams, cross-functional SAP teams, vendors, and client stakeholders across onsite/offshore models. *
Ability to drive stakeholder engagement, governance reviews, service performance discussions, and executive-level updates. *
Strong capability to identify process improvement, automation, optimization, and service quality enhancement opportunities. *
Excellent communication, customer management, escalation handling, and problem-solving skills. Roles & Responsibilities *
Own and manage end-to-end SAP service delivery operations, ensuring services are delivered as per agreed SLAs, KPIs, and contractual commitments. *
Lead SAP support operations across functional and technical workstreams, including incident, problem, change, service request, and enhancement management. *
Drive regular governance reviews, operational status meetings, service review forums, and performance reporting with business and IT stakeholders. *
Coordinate cross-functional SAP teams, vendors, and partner resources to ensure timely resolution of issues and seamless delivery of support services. *
Act as the primary escalation point for critical production issues, business disruptions, service risks, and customer concerns. *
Monitor ticket queues, backlog, delivery metrics, resource capacity, and service trends to ensure timely closure and continuous service improvement. *
Identify and implement process improvement, automation, standardization, and optimization opportunities to improve productivity and service quality. *
Maintain strong client relationships, manage expectations, and ensure high customer satisfaction through proactive communication and delivery excellence. *
Ensure adherence to support processes, documentation standards, knowledge management, audit requirements, and quality assurance practices. Generic Managerial Skills, If any Base Salary Range : $140,000 to $180,000 Per Annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Location
Edison, NJ
Function
TECHNOLOGY
Role
Senior Engineer
ID
434055
Skills
SAP Hana
Salary Range
$140,000 - $180,000 Desired Candidate Profile
Qualifications BACHELOR OF COMPUTER SCIENCE | |