IT Systems Engineer III
12 months
Oakland, CA (at least once a week/mostly remote)
Job Responsibilities
- Demonstrate proficiency in AutoCAD to support learning Autodesk vertical software, including AUD and Plant 3D.
- Learn to administer ProjectWise and understand its functionality.
- Handle moderate user issues related to supported systems and tools, escalating complex problems to the team.
- Work with the team to analyze and document business processes and information needs.
- Discuss requirements and deliverables with team members.
- Provide timely and professional responses to IT and user inquiries, escalating issues as appropriate.
- Lead and engage teams in developing requirements for business solutions.
- Lead and participate in User Acceptance Testing (UAT) and perform quality reviews of test results.
- Work with the LEAN Coach on project development.
- Support project teams with scope presentations, business requirements, change requests, and related activities as needed.
- Receive mentorship and guidance from experienced Business System Specialists, Analysts, and/or Managers.
- Work independently and collaboratively within a team.
- Communicate professionally and present information to large groups as needed.
- Lead and facilitate discussions using a collaborative, focused approach that builds trust and consensus across teams.
- Support leadership and teams in successful technology implementations, enhancements, and issue resolutions.
- Sustain and maintain existing work management systems and supported applications.
- Demonstrate a genuine interest in teamwork and professional growth.
- Support and analyze end-to-end business processes across one or more business functional areas.
- Identify, propose, and influence solutions to business problems.
- Actively contribute to teams that define, review, and approve business solution requirements.
- Improve overall performance by driving efficiencies through technology and supported applications.
Qualifications
Minimum Qualifications
- Intermediate understanding of AutoCAD functionality and best practices.
- Associate degree (AA/AS) in Business, Engineering, Computer Science, Information Systems, or a related field, or equivalent work experience.
- Five years of job-related experience in Business, IT, or Engineering.
- Experience participating in projects of medium complexity.
- Commitment to continuous education in IT and business-specific areas.
Desired Qualifications
- Bachelor's degree (BA/BS) in Business, Engineering, Computer Science, Information Systems, or a related field, or equivalent work experience.
- Experience with change management processes.
- Experience with technology or system deployments for utility operations.
- Experience participating in projects of medium complexity.
- Proficiency in PC applications, including AutoCAD and Microsoft Office.
- Strong attention to detail, analytical skills, and oral and written communication skills.
- Ability to collaborate with diverse teams across disciplines and organizational levels.
- Understanding of the general business processes of the department(s) supported.
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