Areas of Expertise
Business Operations
Job Category
Business Operations
Description
Your Role Gensler Dallas is seeking a hospitality-driven professional who combines operational excellence with a genuine passion for service. The ideal candidate takes pride in creating exceptional experiences, anticipates needs before they arise, and approaches every aspect of the workplace with a sense of ownership and care. In our small but mighty team, success is built on collaboration, shared accountability, and a willingness to contribute wherever needed. We value individuals who naturally prioritize team success, support their colleagues, and take pride in creating positive outcomes for the broader office community. Our office is a dynamic, people-centered environment where no two days are exactly alike. The ideal candidate is energized by variety, exercises sound judgment, adapts quickly to changing priorities, and thrives in a fast-paced workplace focused on hospitality, connection, and exceptional service. As a highly visible front-of-house role, this position serves as an ambassador for our workplace and brand. Professional presentation is an important component of delivering an exceptional experience, and branded corporate attire is provided to support a polished, consistent, and client-ready appearance aligned with our culture and hospitality standards. This role is ideal for someone who enjoys being at the center of a vibrant workplace, takes pride in creating exceptional experiences for others, and finds fulfillment in helping a team and office thrive. What You Will Do Workplace Experience, Hospitality & Operations
- Serve as the face of the office, creating exceptional experiences for employees, clients, guests, vendors, and visitors
- Manage visitor registration, access badges, security protocols, guest communications, and front-of-house operations
- Coordinate guest logistics, including parking instructions, workspace reservations, catering arrangements, and host notifications
- Take ownership of the daily appearance, cleanliness, organization, and readiness of the workplace, including reception, conference rooms, hospitality spaces, pantries, wellness rooms, collaboration areas, and other client-facing environments
- Conduct workplace walkthroughs to proactively identify and address cleanliness, maintenance, safety, and presentation opportunities
- Partner with janitorial, engineering, security, and property management teams to ensure the office reflects a best-in-class workplace experience
- Ensure conference rooms and event spaces are meeting-ready through room resets, technology checks, hospitality setup, and coordination of workplace services
- Monitor and replenish hospitality supplies, snacks, beverages, office materials, and inventory
- Support onboarding experiences through workspace preparation and office tours
- Demonstrate hands-on ownership of workplace excellence, assisting with room resets, stocking, organizing, light lifting, and other operational needs as required to support the team and workplace
Employee Experience, Events & Communications
- Lead and support workplace employee engagement initiatives, workplace programs, office celebrations, recognition activities, and office-wide community-building events
- Coordinate the planning and execution of client meetings and workplace experiences from concept through completion
- Manage workplace event logistics, vendor coordination, hospitality services, setup, execution, and post-event wrap-up
- Create and distribute a monthly office newsletter highlighting workplace updates, upcoming events, employee milestones, office resources, and community engagement opportunities
- Partner with office leadership, Synergy groups, and committees to foster connection, engagement, and culture throughout the office
- Help create a workplace environment that is welcoming, energetic, inclusive, and reflective of our values, contributing to a vibrant culture where employees feel connected, supported, and excited to be in the office
Team Partnership & Shared Accountability
- Collaborate with the Workplace Experience Leader and Facilities Coordinator to ensure seamless day-to-day operations
- Share responsibility for front-of-house coverage, guest services, workplace events, hospitality support, and operational readiness
- Communicate proactively and contribute to a team culture built on trust, flexibility, accountability, and mutual support
- Approach challenges with a solution-oriented mindset and a willingness to step in wherever needed
What Success Looks Like
- The office consistently reflects a welcoming, organized, professional, and hospitality-focused environment
- Employees, clients, and guests receive exceptional service and support
- Workplace programs, communications, and events are executed with excellence and attention to detail
- Workplace concerns are proactively identified and addressed before impacting the employee or guest experience
- Conference rooms, hospitality spaces, and client-facing areas remain clean, stocked, organized, and ready for use
- Team members support one another to ensure seamless coverage, responsiveness, and operational excellence
- The Workplace Experience team is viewed as a trusted partner that consistently enhances workplace culture, engagement, and service
Who You Are
- A hospitality-minded professional who enjoys creating exceptional experiences for others
- A proactive self-starter who anticipates needs, exercises sound judgment, and takes initiative
- A collaborative team member who values partnership, shared accountability, and collective success
- Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment
- Adaptable, resourceful, and energized by a workplace where every day brings new opportunities and challenges
- Comfortable balancing both strategic responsibilities and hands-on execution
- A polished communicator with strong interpersonal skills and a service-oriented mindset
- You understand the importance of professional presentation and take pride in representing the firm's brand through exceptional service, communication, and appearance
- Someone who takes pride in creating and maintaining a workplace that employees, clients, and guests are excited to experience
Your Qualifications
- 5+ years of experience in workplace experience, hospitality, employee experience, corporate services, event planning, hotel operations, or professional services environments
- Experience supporting executive-level stakeholders and client-facing environments preferred
- Hospitality, architecture, design industry, luxury service, hotel, or professional services experience strongly preferred
- Ability to manage hospitality services, workplace operations, events, and employee experience initiatives simultaneously
- Strong organizational skills with exceptional attention to detail and follow-through
- Excellent written, verbal, and interpersonal communication skills
- Proficiency with Microsoft Office, Microsoft Teams, Outlook, scheduling management platforms, and event coordination tools
- Ability to perform duties requiring standing, walking, bending, lifting, carrying supplies, stocking hospitality areas, and supporting event setup and breakdown
- Comfortable working in a highly visible, client-facing environment where professionalism, hospitality, and brand representation are essential
- Flexible schedule with the ability to support occasional early morning, evening, or after-hours events
- Commitment to professionalism, teamwork, accountability, and service excellence
TO BE CONSIDERED, PLEASE SUBMIT A RESUME IN PDF FORMAT This position is in-person. Successful candidates will be located in the Dallas, Texas area. If you're open to relocating to the area, please apply! Non-local candidates are welcome. Take a look at U.S. News & World Report's 2025-2026 study on what it's like living in Dallas, Texas! Life at Gensler At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to "Well-being Awareness Week," our offices reflect our people's diverse interests. We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice annual bonus opportunities. Our annual base salary range has been established based on local markets. As part of the firm's commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.
NOTICE TO APPLICANTS We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state and local law. Individuals with disabilities and protected veterans are encouraged to apply. We also consider qualified applicants with criminal histories consistent with federal, state and local law. See also Know your rights: Workplace discrimination is illegal, right to work and E-verify program, as required by law. Gensler endeavors to make gensler.com/careers accessible to all applicants. If you need assistance or an accommodation due to a disability, you may contact us. Regarding Gensler's approach to recruiting new talent, we will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with Gensler to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing Gensler should email talentacquisition@gensler.com.
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Gensler
paid time off, paid holidays, 401(k), profit sharing
Oct 28, 2026