Work Control Dispatcher I (TEMP)

University Operations:

The University Operations division at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience.

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The Opportunity:

Join our dynamic team at University Operations Work Control Center, where you'll play a vital role in delivering exceptional customer service. As a Part-Time Work Control Dispatcher I, you will respond promptly to requests from customers and staff, including emergency situations, while representing the University's Facilities & Business Operations.

Responsibilities:

• This position processes, initially prioritizes, validates, and distributes all incoming work requests for all main and branch campus buildings including residence halls and apartments. Work requests come into the Work Control Center (WCC) via the Internet, e-mail, telephone, walk-up window or hand-held radio during the shift and are input into the IWMS in accordance with established Facilities and Business Operations (FBO) Standard Operating Procedures (SOP) and the Work Order Management Process Guide.
• Use SOPs to dispatch work to one or more zones, teams or groups across the entire FBO Department. Based on the situation, balance the urgency to protect life and property against the routine but active demands of an engaged organization.
• Proactively notify the appropriate party to reconcile work requests by understanding intradepartmental responsibilities across the organization. Responsible for understanding the organizational structure for effective communication and collaboration.
• Handle general requests for information (RFI's) Research relevant histories, logs and Integrated Work Management System (IWMS) data; summarize information obtained in form of a verbal report, e-mail and/or written report/spreadsheet. Place work orders in callback when customer contests work or work was not done.
• Monitor parameters of Chiller plants and associated equipment, critical laboratories, server rooms and buildings utilizing computer monitoring software. Respond to all alarms in accordance with Standard Operating Procedures, and as necessary, notify the appropriate on-call personnel.
• Serve as the FBO initial advocate during after-hours emergencies in support of UCF Public Safety Department, Emergency Operation Center, State and Federal authorities, and other University Departments. Execute SOPs during emergencies, maintain situational awareness throughout the event and alert senior facilities staff as the situation warrants.
• Update IWMS work orders to serve as primary and permanent history of work dispatched, completed, material and time billed.
• Receive and report after-hour messages to the appropriate FBO staff including external RFI, personnel absentee reports and other intradepartmental requests.

Minimum Qualifications:

High School Diploma or Equivalent and 2+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Minimum of one year of customer service experience, demonstrating strong interpersonal, verbal, and written communication skills.
• Prior experience working in a high-volume operations or facilities environment within a large, complex organization, with an understanding of service-oriented best practices.
• Proven customer service orientation, with the ability to communicate professionally and respond courteously to inquiries from both internal and external stakeholders.
• Strong command of conversational English to interact effectively with customers and team members, including the ability to manage and resolve conflicts while maintaining a positive customer experience.
• Demonstrated ability to work independently and collaboratively in a team environment, applying sound analytical and problem-solving skills to manage multiple priorities.
• Experience exercising sound judgment and decision-making with limited supervision in a fast-paced, dynamic setting.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Excellent organizational and time management skills, with the ability to prioritize and handle multiple tasks efficiently.

Special Instructions to the Applicants:

• This position may qualify for a 5% shift differential depending on the assigned schedule.
• The anticipated hourly range for this position is $16.43 -$18.00. The final hourly rate will be determined based on the candidate's qualifications, experience, and internal equity considerations.
• Schedule is based on business needs and may include holidays since this area operates 365 days per year.
• All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H1B transfers or employment-based visa processing for individuals currently sponsored by another employer.
• This role requires the successful candidate to work on-site at UCF as their primary work location. On-site presence is an essential function of this role.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you'll have countless rewarding experiences that go well beyond a paycheck.

Are Benefits Important to You?

State Benefits eligibility for OPS employees are subject to criteria established by the State of Florida. The state's benefits administrator, People First, determines eligibility and coordinates enrollment. If this position becomes eligible for state benefits the employee will be notified directly by People First. OPS positions are not entitled to paid time off.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

Hours of Work

Work Schedule

Type of Appointment

Hourly Rate

Job Posting End Date

Benefits Eligibility

State Benefits eligibility for OPS employees are subject to criteria established by the State of Florida. The state's benefits administrator, People First, determines eligibility and coordinates enrollment. If this position becomes eligible for state benefits the employee will be notified directly by People First. OPS positions are not entitled to paid time off.

The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

For general application or posting questions, please email talent@ucf.edu.

If an accommodation due to a disability is needed to apply for this position, please email onac@ucf.edu.