IT Technician - Onsite

Aquent is partnering with a prominent leader in the consumer goods industry, renowned for its commitment to quality and operational excellence. This company plays a vital role in delivering essential products, driven by innovation and a dedication to efficiency. Join a team where your contributions directly support the seamless operation of a dynamic and fast-paced environment.

Are you ready to be the cornerstone of daily technological operations, ensuring that every team member has the tools they need to succeed? We are seeking a proactive and customer-focused individual to join a vibrant IT support team. In this pivotal role, you will directly impact employee productivity and satisfaction by maintaining critical IT infrastructure, managing essential equipment, and providing top-tier technical assistance. Your expertise will keep operations running smoothly, enabling the entire organization to achieve its goals without interruption. If you thrive in a hands-on environment, love solving technical challenges, and are passionate about supporting others, this is your opportunity to make a tangible difference every single day!

Key Responsibilities

• Image and configure laptops and tablets for deployment, ensuring devices are prepared for immediate end-user use.
• Assist with the meticulous receiving, organizing, tracking, and management of IT equipment and inventory.
• Maintain an organized IT storage area, contributing to efficient equipment cleanup and general inventory organization.
• Follow direction from the IT Support Supervisor to successfully complete daily assignments and operational tasks.
• Provide professional, customer-focused support to end users, demonstrating strong communication and troubleshooting skills.
• Accurately document incoming support requests and efficiently route issues to the appropriate IT support teams.
• Recognize issues requiring additional assistance and promptly escalate them to the relevant technical teams.
• Support general IT operations and perform miscellaneous technical and administrative tasks as needed to ensure smooth functioning.

Must-Have Qualifications

• Basic understanding of computer hardware, operating systems, and device configuration.
• Strong verbal and written communication skills with a customer-service-oriented approach.
• Excellent organizational skills and attention to detail, particularly when handling equipment and inventory.
• Ability to follow instructions, manage assigned tasks, and work effectively as part of a collaborative team.
• Ability to work onsite and adapt to changing priorities in a fast-paced environment.

Nice-to-Have Qualifications

• CompTIA A+ certification preferred, or 1-2 years of relevant IT support or technical experience.
• Previous call center, help desk, or phone-based technical support experience.

Work Environment

This is an onsite role, operating Monday through Friday, with a standard 8-hour shift scheduled between 7:00 AM and 6:30 PM. Overtime may be required based on business needs, and occasional evening shifts may be necessary with advance notice.

Who You Are

The ideal candidate is a hands-on, reliable IT support professional who genuinely enjoys working with technology, excels at keeping equipment organized, and is dedicated to helping end users. You bring a positive attitude, strong attention to detail, and a proactive willingness to assist wherever needed to keep daily IT operations running smoothly and efficiently.