Digital Education Assistant Manager

Are you a highly organized and detail-oriented professional passionate about creating impactful learning experiences? This pivotal role offers you the unique opportunity to directly shape the success of engaging virtual education programs, impacting thousands of beauty professionals. You will be instrumental in bringing innovative educational content to life, fostering a vibrant community, and enhancing the overall digital learning journey, ultimately contributing to the growth and skill development of professionals across the industry.

About Our Client Partner

Aquent is proud to partner with a leading organization in the professional beauty industry. This client is dedicated to empowering salon professionals through innovative products, cutting-edge education, and impactful industry events. Their team is passionately committed to delivering engaging learning experiences, helping beauty professionals expand their skills, and grow their businesses within a dynamic and evolving industry.

About the Opportunity

Step into a dynamic position where you will be the backbone of our client's virtual education initiatives. This is your chance to manage everything from meticulous scheduling and seamless logistics to live event production and insightful data analysis. You will thrive on coordinating intricate details, collaborating closely with educators and partners, and ensuring every virtual session runs flawlessly. This role is perfect for a proactive individual who excels at balancing administrative responsibilities with hands-on event execution in a fast-paced, collaborative environment, all while driving continuous improvement in the digital education experience and making a tangible impact on professional growth.

Key Responsibilities

• Coordinate and produce virtual education events, including comprehensive Zoom setup, live facilitation, dedicated presenter support, and immediate troubleshooting to ensure a smooth and engaging experience for all participants.
• Manage class scheduling, bookings, detailed registration processes, and maintain comprehensive education records within Salesforce and other essential systems.
• Track critical metrics such as attendance, ticket sales, cancellations, and event deadlines, providing valuable insights into program performance and areas for optimization.
• Maintain accurate data, prepare insightful reports, and create efficient files for bulk event uploads, ensuring data integrity and accessibility.
• Collaborate closely with educators, brand partners, and internal teams to coordinate class content, materials, schedules, and all intricate event logistics.
• Support the development of engaging class flyers, compelling promotional materials, and essential education resources that captivate our audience.
• Review online education listings diligently to ensure all class information, pricing, and content are accurate, up-to-date, and reflective of our high standards.
• Coordinate product orders, class supplies, shipments, and event materials, ensuring everything is meticulously in place for successful programs.
• Respond promptly and professionally to inquiries from customers, educators, and internal stakeholders, providing exceptional support and fostering strong relationships.
• Assist with invoice processing, expense reconciliation, budget tracking, and maintaining meticulous financial documentation.
• Support in-person education programs, trade shows, and special events, which may include occasional travel and weekend work to ensure comprehensive coverage.
• Proactively identify and implement opportunities to improve administrative processes, enhance reporting accuracy, and elevate the overall digital education experience, driving continuous innovation.

What You'll Bring

• 1-3 years of experience in education administration, event coordination, training operations, program administration, or a related field.
• Strong hands-on experience with Zoom or similar platforms, including production or facilitation of virtual events, webinars, or training sessions.
• Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Proven experience maintaining accurate records, managing complex schedules, tracking critical data, and preparing comprehensive reports.
• Exceptional organizational skills with meticulous attention to detail and the ability to manage multiple deadlines effectively in a fast-paced environment.
• Excellent written and verbal communication skills, coupled with a strong customer-focused approach.
• Ability to coordinate effectively with diverse stakeholders, including educators, presenters, and internal business partners.
• A proactive, resourceful mindset, comfortable working independently while also contributing positively to a collaborative team environment.
• Ability to travel occasionally for business events.

Nice-to-Have Qualifications

• Experience with Salesforce and SAP.
• Experience in beauty, cosmetics, salon education, retail education, or professional training.