Client Services Support

Compensation: $18.00 per hour

Hours: Two (2) Schedules are currently available:

• Monday through Friday, 12:00 PM - 8:30 PM

• Monday through Friday, 9:30 AM - 6:00 PM

The salary for this position reflects a variety of factors. Compensation will be determined based on the candidate's geographic location, relevant experience, education, skills, and alignment with internal equity. Market conditions, budgetary considerations, and organizational compensation guidelines may also influence the final offer.

Make an impact. Build a career.

At Pace, we're committed to continuously moving science forward; to innovate and advance sustainable practices that improve the health and safety of our communities and lives. Ask any of us, and you'll hear the same thing repeated again and again: we work here because what we do positively impacts the world.

If you're curious, driven and inspired by the idea of doing important work with real-world impact, there's no better place to build your career.

Find your place at Pace

Join us as a Client Services Support, where you'll put your love of science to work as part of our environmental testing lab. You'll receive all the training you need to successfully take on your new role and grow an exciting laboratory sciences career at Pace.

Position Overview:

We are seeking a reliable and detail-oriented individual to join our team as Client Services Support. This role plays a key part in sample shipping, cooler management, client support, and maintaining an organized and efficient workspace. The ideal candidate will be comfortable handling a high volume of outbound orders, working with basic shipping technology, communicating with clients and internal teams, and performing physical tasks in a fast-paced environment.

Key Responsibilities:

• Order Processing: Build customer orders based on information provided in Laboratory Information Management System (LIMS). Generate and review corresponding paperwork and labels, ensuring they are accurately applied to a variety of bottle ware. Verify that all bottle ware, labels, and packing materials match the project requirements before orders are prepared for shipment.

• High-Volume Shipping: Prepare and ship a large volume of coolers and packages using FedEx, ensuring shipments are completed accurately, securely, and on schedule.

• Shipping Labels and Technology: Use FedEx, and other basic systems to create shipping labels, track packages and verify delivery and order information

• Client Service: Interact professionally with clients during sample drop-offs, pickups, and shipping-related communications; ask appropriate questions and coordinate with internal teams when additional information is needed.

• Sample Receiving: Review available information, or chain of custodies to determine the appropriate Pace laboratory for testing and ensure samples are shipped or couriered to the correct destination.

• Cooler Cleaning and Cross-Contamination Prevention: Receive and sanitize coolers returned through FedEx, couriers, and clients to ensure coolers are ready for reuse.

• Stock and Supply Support: Assist with receiving, organizing, and restocking supplies, coolers, packing materials, and other department inventory.

• Safety and Organization: Maintain a clean, organized, and safe work area and follow company procedures, safety guidelines, and applicable shipping requirements at all times.

Skills & Qualifications:

• High school diploma or equivalent preferred.

• Basic computer skills and familiarity with shipping systems

• Strong attention to detail and organizational skills, particularly when handling high volume of coolers and information

• Ability to communicate professionally with clients, couriers, and internal teams and provide responsive customer service.

• Ability to review project or sample information, follow routing guidance, and determine when to ask for assistance to ensure samples reach the correct laboratory.

• Strong multitasking and time-management skills with the ability to prioritize time-sensitive tasks and work efficiently in a fast-paced environment.

• Reliable, punctual, detail-oriented, and able to work independently as well as collaboratively with a team.

• Ability to stand for extended periods and regularly lift, carry, move, and handle coolers, boxes, and supplies weighing up to 50 lbs.