Operations Fraud Specialist - Shared

SUMMARY:

Responsible for reviewing mobile, remote deposit capture, ATM and branchdeposits aswell as In Clearing check items for potential fraud, requesting holds and approval orrejectionsas necessary. The Operations Fraud Specialist is also responsible toreview Zelle, External Transfers, and transaction monitoring within our Digital Banking applications for suspected fraud. The Operations Fraud Specialist would also be a key resource in training, testing and implementation of process and procedure changes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge,skilland/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Assistswith training and guidance to team members with respect to understanding,processingand managing the workload.

Assistsin the development and implementation of operational plans, policies, procedures, and goals that further scalability,automationand efficiency.

Collaborates with peers and leaders and makes recommendations for changes to gain efficiency.

Fosters strong relationships with leaders and peers to ensure collaboration and effective communication within the team.

Assistswith theprocessflow documentation for assigned systems and areas of responsibility and pursues areas of improvement.

Assistsinmaintainingthe repository of procedures, processes, jobaidsand other critical information for functional areas.

Assistsin driving the effective use of technology within functional areas.

Performs work within customer service level expectations and key vendor processing timelines.

Performs daily work as defined accurately.

Makes recommendations to leadership aboutpossible changesto processing that will enhance the process.

Processesaffidavitsfor fraud, including processing of provisional credits to customers' accounts and sending letters to other financial institutions to request funds.

Reviews deposit items through branch, mobile, RDC and ATM channels for potential fraud using Direct Link Risk Review. Approve or decline items accordingly.

Serves as first line fraud review of In Clearing check items using Direct Link Risk Review to mitigate fraud on incoming check files, working with branch personnel and Fraud team when escalation isrequired.

Reviews and process fraud claims received from other financial institutions.

Monitors Digital Banking application transactions for fraud, including but not limited to Zelle, External Transfers and Transaction Monitoring.

OTHER REQUIREMENTS:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.You will also be expected to complete all assigned compliance trainingin a timely manner.

Professional demeanor in appearance, interpersonal relations, workethicand attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative andsolutions-oriented manner.

Ability to interact effectively within the team and with the customers they service.

Demonstrated ability to manage priorities and meet critical deadlines as defined.

Strong organizational and prioritization skills.

Ability to multitask and work under pressure.

Team player with a positive outlook.

Demonstratedproficiencyin basic computer applications such as Microsoft Office andabilityto learn various applications.

Ability to learn various Banking Software programs.

High School Diploma or General Education Degree (GED)required.

Associate's Degreein preferred.

Minimum of two years of banking experience, preferably in operations,required.