Assistant Branch Manager - Leesburg

• By recognizing that Apple FCU's primary goal is to provide quality service to its members, the Assistant Branch Manager will unequivocally support the credit union's goals and core values. The Assistant Manager will help instill these values in the branch staff and build a team whose main objective is to provide members with the best possible service. Will help ensure that branch employees incorporate the Apple Way principles with external and internal members.

• In conjunction with the branch manager and/or in his/her absence ensures the branch is open and ready to conduct business each business day. Assigns various operational duties, as appropriate, to Member Service Representatives IIIs, MSR IIs, and Teller/MSRs. Ensures The Apple Way Service principles are maintained at all times.

• Performs all duties of a MSR III, including but not limited to: selling and processing loans, meeting branch sales goals, explaining savings and checking programs, opening new accounts, issuing traveler's checks, IRA's CD's, approving checks, and dealing with difficult members.

• In conjunction with the branch manager, is responsible for supervising branch personnel to assure a trained, motivated and professional staff capable of providing efficient and effective service while ensuring positive member relations. Schedules, assigns work to, coaches and counsels staff. Able to deliver constructive feedback and maintains required personnel documentation. Assists in authorizing performance appraisals and gathers data as needed to evaluate staff performance.

• Assists members in completing loans and related paperwork. Gathers information required to make credit decision. May conduct credit checks and analyze credit-worthiness of members for some types of consumer loans. Is knowledgeable and stays abreast of Apple's loan underwriting guidelines and policies and procedures. Is fully aware of regulations such as the Fair Lending Act.

• Notifies members of loan decisions done by centralized underwriting team. Makes recommendations for decision to approve or decline loan to the centralized underwriters. Coordinates with branch manager and other branch personnel as necessary to secure approvals.

• When processing loan applications, reviews credit report for cross-sell opportunities. When identified, makes appropriate cross-sell offer to member explaining products' features and benefits. Overcome objections when appropriate.

• Functions as a trusted advisor to members by assessing their financial situation and making appropriate service and product recommendations.

• Ensures that the Branch balances all transactions at the close of each business day. Assists Teller/ MSRs to resolve balancing problems. Ensures branch is in compliance with policies, procedures, laws, regulations and audit standards.

• Responsible for ensuring staff is adequately trained and is effectively using Episys, Synapsys, Synergy, Akcelerant, and Microsoft as needed.

• Ensures that all member contact in the branch is recorded in the Synapsys CRM and that all member on-boarding tasks are completed using the 2x2x2 methodology.

• Ensures that staff members meet goals set for referral activity and acting on Potential Sales Opportunities (PSO's) goals established by management.

• Responsible for enforcement and understanding content of all Branch Operations manuals, including the Teller, MSR, Lending, Branch Manager, and Products and Services Manuals.

• Responsible for general maintenance, security, and safety of the branch. Ensures all equipment is in proper working order. Responds to audits and corrects items as required.

• Provides information and advice about a wide variety of Credit Union products and services. Analyzes members' needs using learned interviewing skills and sells appropriate Credit Union products and services based on identified needs and Credit Union goals. Completes required reports and works to meet branch and organizational goals. Coordinates with other departments as necessary. Refers members to departments/personnel providing specialized services as necessary.

• In the absence of a Branch Manager, assumes those duties as directed by the AVP of Branch Operations.

• Encourages staff by example and positive coaching to use the skills learned in Apple Way of Integrity Selling Training. (AWIS)

1.

This position will be assessed against the following performance competencies:
Challenging Yourself
Communications
Serving with Purpose
Owning It
Teaming Up
Problem Solving/Time Management
Team Management and Development

2.

This position will be assessed against annual goals.