Patient Service Coordinator - Journey Project

SOME (So Others Might Eat) provides material aid and comfort to our vulnerable neighbors in Washington, DC, helping them break the cycle of poverty and homelessness through programs and services that save lives, improve lives, and help transform the lives of individuals and families, their communities, and the systems and structures that affect them.

Our more than 30 programs throughout the district provide comprehensive services that lead to mental and physical health, continued sobriety, job training, living-wage employment, and affordable housing. We meet immediate needs with food, clothing, and healthcare, and offer the tools one needs to live with hope, dignity, and greater independence.

Position Description: The Patient Service Coordinator supports the daily front desk and administrative operations of Behavioral Health Services at the Conway Center. This role greets and registers clients, directs individuals to the appropriate services, answers and routes incoming phone calls, maintains provider schedules, and completes insurance verification. The Patient Service Coordinator helps ensure an organized, welcoming, and efficient experience for clients while supporting the operational needs of the clinical team.

Compensation: We offer our employees a competitive compensation and benefits package that reflects our organizational culture, mission, and core values. The hourly range for this position is $19.87 to $21.05 and may be commensurate with experience.

This position is grant-funded for a period of 1 year. The position will end after 1 year unless additional grant funding is secured.

Schedule: Monday - Friday, 8:00 am - 4:30 pm (40 hours per week). Hybrid Schedule: Monday & Friday (Telework); In-Office on Tuesday, Wednesday, & Thursday

Required Qualifications: HS/GED; 1-3 yrs administrative experience in a Primary Care or Acute Care office

Preferred Qualifications: HS/GED; 3+ years administrative experience in a Primary Care or Acute Care office; experience working with electronic health records

Required License/Certification: Basic Life Support [CPR & AED] Provider

Expected Contributions: Front Desk Operations

• Greet clients and visitors, identify their needs, and provide information and initial direction.
• Provide a positive initial customer service experience to all clients and visitors to SOME.
• Check in all walk-in and appointment clients and complete the registration process. Obtain updated annual registration packets.
• Collect demographic and health insurance information and complete data entry within established timelines.
• Verify medical insurance and/or medical insurance and label on program client list
• Pick up and put away packages; order office supplies/program supplies as needed
• Pick up food for program as needed and help set up for program events in office and in the community as needed
• Schedule client appointments within program and for psychiatry as needed
• Regulate traffic flow in waiting area and front desk to ensure HIPAA compliance.
• Contact clients with appointment reminders.
• Support with program administrative tasks, including sending DocuSign requests to clients as needed
• Reschedule missed appointments.
• Monitor and support with outreach for client no-shows.
• Administer patient surveys and submit to supervisor as needed

Administrative

• Answer phone line and direct calls; send client transportation links
• Scan registration and referral forms into EMR. Scan signed documents. Update EMR as needed with client information. Mail discharge letters.
• Collect, organize, and provide all program purchase receipts to supervisor monthly to remain in compliance with grant programming
• Provide administrative support to BHS as assigned
• After collaboration with provider, peer support, or supervisor, assist in coordination of patient emergency transportation needs to appropriate facility

Knowledge, Skills, & Abilities:

• Knowledge of electronic health records management
• Knowledge of healthcare terminology
• Good listening skills to identify client needs and direct accordingly
• Customer service skills to work with clients
• Problem-solving skills
• Ability to remain calm in crisis situations
• Ability to communicate with diverse audiences
• Excellent verbal and written communication skills
• Mission-oriented
• Ability to work in a team environment; self-sufficiency; able to work independently
• Flexibility with the ability to multi-task despite competing priorities
• Proficient with MS Office, including Word, Excel, and Outlook. Able to create program flyers, monthly calendars, and send Outlook invites

Reports To: Program Manager

Physical Demands: Must be able to lift up to 20 pounds. Requires looking at a computer screen for several hours a day. May be required to sit for long periods. Must be able to travel to events and meetings offsite.

Why Join SOME?

SOME offers a comprehensive benefits package designed to support your health, financial well-being, and professional growth. Benefits include medical, dental, and vision coverage; employer-paid life and disability insurance; a 401(k) with up to a 6% employer match; generous paid leave; 11 paid federal holidays; commuter benefits; tuition assistance; loan forgiveness programs; and professional development opportunities.

Build a meaningful career while making a difference. Join SOME.

Closing Date: Open Until Filled

SOME, Inc. is a proactive equal-opportunity employer. We ensure that all qualified applicants are considered for employment without discrimination based on race, color, religion, sex, national origin, disability, or protected veteran status.

SOME, Inc. is deeply committed to ensuring the job application process is accessible to all users. If you need assistance or have concerns about the accessibility of our website or the application process, please contact us at onlineaccommodations@some.org. This contact information is specifically for accommodation requests and does not pertain to application status inquiries.

To read our EEO Policy Statement, please click here. To view our notices to employees and applicants for employment, click on their corresponding link: EEOC Know Your Rights Notice and E-Verify Program Notice.

To Apply: Go to our career page at https://www.some.org/careers/open-opportunities and click on the search icon to locate this position. Follow the instructions to complete your online application profile to be considered. No phone calls, please.