Customer Service Representative

Responsibilities:

• Perform contract review on incoming customer purchase orders, to include: pricing, ship dates, bill-to and ship-to addresses, valid CPC part numbers and order quantities
• Accurate processing of new and updated customer purchase orders in ESKER optical character recognition program and Oracle ERP System
• Create and update customer quotes in Oracle ERP System
• Ensure accurate email contacts are entered for sales order acknowledgements, packing slips and invoices
• Work collaboratively with the CPC Specialist and Supply Chain to provide customers with accurate shipping dates throughout the order cycle
• Process incoming credits, debits, and RMAs accurately and timely utilizing Microsoft CRM and Oracle ERP System
• Input order entry complaints into CRM Microsoft system and process to completion
• Collaborate with shared services on improvement processes
• Manage multiple shared incoming email inboxes
• Partner with CPC Specialist to provide exceptional service to internal and external customers
• Performs other job duties as assigned to meet business needs.

Qualifications:

Basic Requirements:

• 2+ years of experience in customer service
• Type at minimum 70 WPM with 99% accuracy
• Strong attention to detail
• This role may require up to 5% travel. Candidates should be comfortable with occasional travel as needed to support business objectives.

Preferred Skills:

• 5+ years of experience in customer service
• 2+ years of Oracle experience

Why You'll Love Working Here

Our Culture

At CPC, our people aren't just employees, they're the driving force behind our success. We've built a culture rooted in respect, collaboration, and integrity, where every voice matters, and innovation thrives. It's not just us saying it; CPC has been recognized as a Top Workplace 6x in the past 7 years, because we genuinely care about our employees' growth, well-being, and success. This isn't just a workplace; it's a community where you'll feel valued, empowered, and inspired to do your best work every day.

Growth & Development

We invest in you. Whether you're looking to expand your skills, take on new challenges, or advance your career, we're here to support you. We offer:

• Mentorship, hands-on training, and career development opportunities to help you reach your full potential.
• Tuition Assistance to support continued education, plus scholarship programs for children of eligible employees.
• A Co-Op and intern program in partnership with several universities for hands-on industry experience.
• Recognition programs that celebrate your contributions, from employee loyalty awards to peer-to-peer recognition.

Because when you succeed, we all succeed.

Work/Life Balance

We get it - work is important, but so is life outside of it. That's why CPC ensures you have the time and flexibility to live, recharge, and give back. Our programs include:

• Multiple paid-time off programs, including vacation, sick time, company-paid holidays, bereavement leave, and paid volunteer time to support causes you care about.
• Paid Parental Leave so you can focus on what matters most.
• Wellness support, including access to in-person and online advisors for mental, financial, and overall well-being.

We believe that a balanced, fulfilled team creates the best workplace.

Benefits & Compensation

At CPC, we offer a comprehensive benefits package designed to support your health, financial security, and overall well-being, including but not limited to:

• Health & Wellness:
  • Comprehensive Medical, Dental, Vision coverage starting day one for you and your family.
  • Health Savings Account (HSA) contributions for eligible plans.
  • Company-paid Long-Term & Short-Term Disability and Life Insurance for added security.
  • Onsite gym & wellness programs to help stay active and healthy.

• Financial Benefits:
  • 401k plan with automatic employer contributions starting on day one, plus profit-sharing to invest in your future.
  • Referral bonuses - get rewarded for connecting talented friends and family to CPC job openings.

• Pay Range: $22.00-$25.00/hour
  • This range is the pay scale for this role in Minnesota. Individual compensation is based on skills, experience, and qualifications related to this position.

• Bonus Eligibility: No

Join Us

If you're ready to be part of an innovative team that values connection and collaboration, we want to hear from you!