Referrals and Orders Coordinator

Working Title: Referrals & Orders Coordinator
Date: August 2026
Classification & Title: 5045 - Outpatient Clinic Assistant
Employee Class: AFSCME Health Care
Reports To: Clinic Manager
% Effort: 50% time
Salary Range: Between $26.61/hr (step 7) - $29.25/hr (step 12), which equates to between $27,674.40/annually - $30,420/annually prorated for .5 FTE, depending on qualifications.

CUHCC's mission is to seek health equity in our community by advancing the well-being of diverse people. The clinic is known for providing high quality care to diverse patients and is moving forward in improving timely access to care for patients. CUHCC is building a care model that seeks to improve care at four different points: before the visit, during the visit, after the visit and between visits.

The Referrals & Orders Coordinator will be responsible for providing care after the medical or psychiatry appointment has been completed. The initial focus will be to help prioritize and serve those who are at high risk and who need immediate follow up upon completion of the visit to ensure that they have a path to the next steps in their care. This position will work independently and alongside the providers, interpreters, nurses and other members of the patient's care team to achieve care goals. The Referral Coordinator will also follow all UMN and CUHCC policies, procedures, protocols, and manuals as it applies to the duties and assures compliance and other regulatory requirements.

This is a 20 hour/week position on-site at CUHCC. Hours for this position are Monday - Friday ranging from 7:30am - 5:30pm.
Pay for this position is Between $26.61/hr (step 7) - $29.25/hr (step 12), which equates to between $27,674.40/annually - $30,420/annually prorated for .5 FTE, depending on qualifications.

Essential Functions

Referral Coordination (95%)

• Ensure all external & internal referrals and orders such as Durable Medical Equipment (DMEs), Prior Authorizations, Health Home Care re-certifications, are complete and properly routed to the appropriate provider.
• Assist in scheduling follow up appointments and/or referral appointments to other facilities per provider request.
• Assist patients with maps, facility location and direct dial numbers.
• Coordinate with colleagues/Health Information Management to organize and ensure that all required records, imaging, and/or procedural results are available to the external provider before patient's appointment.
• Assist the patient and/or the care team to ensure patients receive assistance for medications, find transportation, or connect to community resources (food shelves, groups, shelters), as needed.
• Assist providers in completing patient forms i.e. Medical Opinion forms, Supplemental Security Income (SSI) Disability forms, etc. when appropriate.
• Assist patient in returning to the patient service representatives to apply for public programs, if needed.
• Work collaboratively with staff in other patient care areas including Health Information Management, Compliance, Registration, etc.
• Attend all staff meetings.
• Participate in quality improvements, as assigned.

Other duties as assigned (5%)

CUHCC reserves the right to change or add duties to this position consistent with the job classification.

A negative TB test and Hepatitis B Vaccination are required for this position.

All required qualifications must be documented on application materials.

Required Qualifications

• Graduate of an approved Medical Secretarial program; or one year of medical clerical experience which must include keyboarding experience and experience interacting with people (i.e., receptionist, switchboard, etc).
• 3 years of customer service experience.
• Experience working with electronic medical records and other software such as Microsoft Office Suite or Google Suite.

Preferred Qualifications

• Fluency in one of CUHCC's predominant patient languages (Spanish, Somali, Vietnamese, Lao, Hmong, Pashto, Dari).
• Knowledge and interest in serving multi-culturally diverse patients with mental, medical, dental, sexual and chemical health needs.
• Experience working in a community clinic.

At CUHCC, we're transforming urban health care and educating the next generation of healthcare professionals.

CUHCC offers a full range of dental and mental health services that are typically not offered at a community health center, such as prosthodontic services and psychiatry. CUHCC has pharmacists, psychiatric nurse practitioners, dentists, dental hygienists, nurses, family nurse practitioners, family practice physicians, internal medicine physicians, internal medicine-pediatric physicians, licensed social workers and psychologists among other disciplines on staff.

CUHCC's interprofessional care model uses a collaborative, team-based approach to deliver education and patient care, integrating these services. Students and residents at CUHCC have the opportunity to work with other students and preceptors in other fields to best serve the complex needs of the patients. Over half of CUHCC's mental health patients also receive medical services at CUHCC, allowing CUHCC providers to work collaboratively to provide patient centered care.

As a founding member in the country's first accountable care organization (ACO) for federally qualified health centers, CUHCC is leading change in urban health and improving patient outcomes to meet the Institute for Healthcare Improvement's Triple Aim: improve the patient experience, improve patient health, and reduce the cost of patient care.

Pay Range: Between $26.61/hr (step 7) - $29.25/hr (step 12), which equates to between $27,674.40/annually - $30,420/annually prorated for .5 FTE; depending on education/qualifications/experience

Time Appointment: 50% Appointment

Position Type: Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

While our salary ranges provide a framework, it is important to note that most of the
time, the initial pay may not reach the maximum of the range. This approach ensures
that compensation reflects the value and unique contributions of each candidate while
maintaining equity within our organization. As part of our commitment to fair and
equitable compensation, please be aware that the salary offered to incoming candidates
will be based on their individual credentials and experience.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail jobcentr@umn.edu.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023, 2025, 2026), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.