Guest Services Agent (PBX Operator)

Responsibilities:

• Participate regularly in departmental and company meetings
• Greet guests immediately with a friendly and sincere welcome.
• Answer phones within 3 rings while following the company phone script.
• Accurately take messages for guest and initiate actions as needed.
• Accurately check guests in and out of the hotel and RV park by following company procedure standards.
• Ensure proper ID and a form of payment is obtained during guest check in.
• Select a room in accordance with hotel availability and guests' request.
• Create and update guest reservations upon request based on hotel and RV park availability.
• Ensure to complete daily reports, audit and checklists in a timely manner.
• Conduct wake up calls and schedule as needed
• Send and receive faxes.
• Complete a daily bucket check.
• Assist with guest service calls, requests, and complaints by directing them to Hotel leadership or other departments as needed.
• Must be friendly and courteous at all times
• Able to satisfactorily complete assignable work tasks requested by the departmental leaders
• Must proactively prioritize needs and effectively manage resources
• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
• Ensure customer service standards are met and retained
• Be able to complete group check-ins and billing in a timely manner.

Qualifications:

• High school diploma or equivalent required.
• Experience with hotel operating systems preferred.
• Previous experience with computers is preferred.
• Hotel Experience preferred.
• Must be able to work Weekends and Holidays

Work Environment and Physical Demands

• The hospitality industry is a 24 Hour 365-day operation.
• This position will primarily be indoors under controlled temperatures.
• Occasional exposure to outdoor climates
• Occasional: standing, walking, lifting up to 30 pounds
• Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands
• Speech and Vision abilities are required.

Target Salary Range: $17.00