TELEMETRY TCHN PD

JOB SUMMARY

The Monitor Technician provides continuous remote observation of cardiac telemetry and pulse-oximetry for adult patients across transitional care and acute care inpatient units throughout the Health System. Working within a fast-paced, high-acuity centralized telemetry environment, the Monitor Technician plays an important role in patient safety through the early detection and timely reporting of cardiac arrhythmias, potentially life-threatening rhythms, and oxygen desaturations.

The Monitor Technician continuously observes patient monitoring systems, recognizes and identifies changes in cardiac rhythms and oxygen saturation, and promptly communicates significant findings to appropriate nursing staff. Responsibilities include obtaining, analyzing, and interpreting cardiac rhythm strips each shift and whenever significant rhythm changes occur.

The Monitor Technician works collaboratively with telemetry nurses and nursing staff across multiple inpatient units and campuses to support effective communication, timely clinical response, and continuity of patient monitoring. Using state-of-the-art telemetry technology, the Monitor Technician contributes to around-the-clock centralized monitoring for a large and diverse adult inpatient population while maintaining accuracy, attentiveness, professionalism, and teamwork in a highly dynamic environment.

Responsible for maintaining the knowledge and skills essential to the performance of behaviors described in this job description, and is accountable to the administrative nurse.

DUTIES & ESSENTIAL JOB FUNCTIONS

Identify the functions or tasks that employees in the job perform. The essential functions should state the purpose of the work and the results to be accomplished, rather than how the function is performed. Of the tasks listed, what percentage of time is devoted to each? The more time employees spend on a function, the more likely it is that the function is essential. Generally, include those functions that account for 10% or more of the work, i.e., key items that contribute significantly to the achievement of the job. The functions should add up to 100%.

REQUIRED QUALIFICATIONS/LICENSES/CERTIFICATIONS:

1. Graduation from High School or equivalent.
2. Completion of an EKG Interpretation course.
3. Minimum 6 months of recent inpatient telemetry monitoring experience.
4. Proficiency in independent EKG interpretation.
5. Excellent verbal and written skills. Must be well organized and detail oriented with the ability to work independently and under pressure.
6. Ability to work effectively within a team.
7. Basic computer key board skills and general PC knowledge.

PREFERRED:

1. Experience in medical centralized telemetry setting.
2. 1 year or above recent inpatient telemetry monitoring experience.
3. Knowledge and experience working with Philips, GE, and/or Masimo physiological monitors.

LIVING PRIDE STANDARDS

Service Excellence

• Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.

• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.

• Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

• Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

• Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

• Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

• Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.

• Picks up and disposes of any litter found throughout entire facility.

• Posts flyers and posters in designated areas only; does not post on walls, doors or windows.

• Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.

• Protects the physical environment and equipment from damage and theft.

• Performs other duties as assigned.

REQUIRED QUALIFICATIONS/LICENSES/CERTIFICATIONS:

1. Graduation from High School or equivalent.
2. Completion of an EKG Interpretation course.
3. Minimum 6 months of recent inpatient telemetry monitoring experience.
4. Proficiency in independent EKG interpretation.
5. Excellent verbal and written skills. Must be well organized and detail oriented with the ability to work independently and under pressure.
6. Ability to work effectively within a team.
7. Basic computer key board skills and general PC knowledge.

PREFERRED:

1. Experience in medical centralized telemetry setting.
2. 1 year or above recent inpatient telemetry monitoring experience.
3. Knowledge and experience working with Philips, GE, and/or Masimo physiological monitors.

LIVING PRIDE STANDARDS

Service Excellence

• Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.

• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.

• Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

• Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

• Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

• Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

• Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.

• Picks up and disposes of any litter found throughout entire facility.

• Posts flyers and posters in designated areas only; does not post on walls, doors or windows.

• Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.

• Protects the physical environment and equipment from damage and theft.

• Performs other duties as assigned.