Job Title: IT Support Analyst
Location: Santa Clara, CA
Duration: 9 Months
Job Description:
- Provides technical assistance to computer users. Answers
- questions or resolves computer problems for clients in
- person, or via telephone or electronically. May provide
- assistance concerning the use of computer hardware and
- software, including printing, installation, word processing,
- electronic mail, and operating systems.
Education:
- High School Diploma or equivalent.
- 1+ year of experience in IT, Engineering Support, or
- related area.
- 1+ year of experience in operating system or software
- application troubleshooting (e.g., root cause analysis,
- debugging).
Physical Requirements:
- Frequently transports between offices, buildings, and
- campuses up to 2 miles.
- Frequently transports and installs equipment up to 40 lbs.
Preferred Qualifications:
- Bachelor's degree in an IT-related field.
- Principal Duties and Responsibilities:
- Supports troubleshooting efforts to identify routine and
- moderately complex problems.
- Follows standard operating procedures.
- Seeks out learning opportunities and feedback to increase
- own knowledge and skill using internal and external training
- resources.
- Provides first or second level support to resolve problems
- with products, applications, and devices.
- Communicates with project lead via email and direct
- conversation to provide project status updates and
- information about impending obstacles.
- Supports documentation of details of incidents, status of
- service requests, and resolutions, and follows escalation
- procedures.
- Supports efforts to meet key performance indicators (e.g.,
- performance, availability, capacity).
- Understands the importance of contributions from
- individuals of varying backgrounds, locations, and cultures.
- Completes moderate technical tasks assigned by more
- senior personnel.
- Follows procedures for incident escalation and notification
- to appropriate resources.
- Resolves routine problems and attempts to resolve
- complex problems.
- Reviews information (e.g., procedures, installation,
- configuration) related to new support.
- Adapts to moderate changes and setbacks in order to
- manage pressure and meet deadlines.
- Contributes to the knowledge repository for routine and
- moderately complex technical support.
Level of Responsibility:
- Working under close supervision.
- Taking responsibility for own work and making decisions
- with limited impact; impact of decisions is readily apparent;
- errors made typically only impact timeline (i.e., require
- additional time to correct).
- Using verbal and written communication skills to convey
- basic, routine factual information about day-to-day activities
- to others who are fully knowledgeable in the subject area.
- Completing tasks that require multiple steps that must be
- performed in a specific order, using directions or manuals that
- accurately document the steps necessary to perform the tasks.
- Using deductive problem solving required to solve
- moderately complex problems; most problems have defined
- processes of diagnosis/detection; some limited data analysis
- may be required.
- Exercising some creativity may be required to
- troubleshoot technical problems or deal with novel
- circumstances.
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Spectraforce Technologies
Jul 29, 2026