Customer Service Representative - Summerlin Peds Ophthalmology - Fort Myers Beach

Location:Summerlin Peds Ophthalmology -11390 Summerlin Square Drive Fort Myers Beach FL 33931

Department: GCHSWF Peds Ophthalmology - FM

Work Type: Full Time

Shift: Shift 1/8:30:00AM to 5:00:00PM

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Do you enjoy helping others and want to make a difference in the lives of children and their families? Join the team at Lee Health Pediatrics Ophthalmology as a Customer Service Representative! This is an excellent opportunity to begin or grow your healthcare career in a supportive outpatient pediatric specialty practice.

As the first point of contact for our patients, you'll play an important role in creating a welcoming, compassionate experience for every child and family who visits our office.

• Welcome patients and families with exceptional customer service.
• Register patients and verify demographic and insurance information.
• Schedule appointments and manage provider calendars.
• Answer incoming phone calls and assist with patient inquiries.
• Collect co-pays and complete patient check-in and check-out.
• Maintain accurate electronic medical records.
• Work closely with providers and clinical staff to ensure a seamless patient experience.

Working in Pediatrics means being part of a team that helps children receive the specialized care they need while supporting families through every visit. If you enjoy building relationships, creating positive experiences, and working in a collaborative environment, this role offers a rewarding opportunity to make a meaningful impact every day.

Starting Pay: $20.00 per hour

At Lee Health, we believe in investing in our team members. All external Customer Service Representatives begin at $20.00 per hour, reflecting our commitment to offering above-market pay for entry-level healthcare administrative positions.

Lee Health offers a competitive benefits package designed to support your health, financial well-being, and career growth, including:

• Medical, Dental, and Vision Insurance
• Retirement Plan with up to a 5% employer match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement after one year of employment
• Employee Assistance Program
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) options
• Employee wellness programs and professional development opportunities

• Previous customer service experience preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and computer skills.
• Ability to multitask in a fast-paced outpatient office.
• Passion for delivering exceptional service to children and their families.
• High school diploma or equivalent required.

Qualified candidates will be invited to participate in a WebEx video interview with a member of our Recruitment team. Please ensure you have:

• An updated resume with accurate employment dates.
• A device with a working camera and microphone, as cameras are required for the interview.
• Availability to participate in a virtual interview during the recruitment process.

Join Lee Health and become part of a team that's dedicated to providing exceptional care to the children and families of Southwest Florida while building a rewarding career in healthcare.

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers Beach