New 
Strategic Account Manager (Inside Sales Focus)
 Timber Creek, an FCA Packaging Brand | |
Starting at $90,000
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 United States, Iowa, Davenport | |
 Jul 17, 2026 | |
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Job Description Summary
The Strategic Account Manager is responsible for growing revenue within an assigned portfolio of customer accounts by developing strategic relationships, identifying new business opportunities, and serving as a trusted advisor to customers. This position partners closely with Sales, Engineering, Operations, Pricing, and Customer Service to deliver innovative packaging solutions while driving customer retention, account expansion, and long-term profitability. This is a consultative inside sales role focused on developing existing customer relationships, uncovering additional business opportunities, coordinating customer projects, and ensuring an exceptional customer experience from opportunity identification through implementation. Up to 50% Travel. Essential Duties and Responsibilities This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Duties cross over all FCA locations and brands. 1. Manage and grow an assigned portfolio of customer accounts through proactive relationship management and consultative selling. 2. Identify opportunities to expand FCA's business by introducing additional products, services, locations, and packaging solutions. 3. Develop sales opportunities by understanding customer operations, production challenges, and long-term business objectives. 4. Partner with Engineering, Pricing, Operations, and Customer Service to prepare customer proposals, quotations, and customized solutions. 5. Coordinate customer projects from opportunity through implementation while ensuring customer expectations are met. 6. Conduct regular customer business reviews to discuss performance, identify improvement opportunities, and strengthen strategic partnerships. 7. Build relationships with key decision makers including Purchasing, Engineering, Supply Chain, Operations, Plant Management, and Executive Leadership. 8. Manage customer requests, resolve service issues, and communicate effectively across internal departments to ensure timely resolution. 9. Monitor customer activity, market trends, and competitive information to identify opportunities for account growth. 10. Maintain accurate customer information, sales activity, forecasts, and pipeline updates within company systems. 11. Collaborate with outside sales and leadership on strategic account planning and revenue growth initiatives. 12. Assist in onboarding new customer programs and coordinate successful product launches. 13. Support continuous improvement initiatives that strengthen customer relationships and improve operational efficiency. Qualifications Education and/or Experience
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