Customer Services Specialist

Loudoun County Government has been named one of Forbes' 2025 Best Large Employers! We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community - that's The Loudoun Difference.

Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

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Loudoun County is one of the fastest growing counties in the country, known for its excellent quality of life and strong economy, while embracing its historic presence. Located 35 miles west of Washington DC, Loudoun County offers a diverse blend of cultural, recreational, and educational opportunities.

Loudoun County Department of Family Services seeks a dedicated, professional candidate for its Customer Services Specialist role. The successful candidate will join the Customer Services Unit and the diverse department that envisions better health, safety, and well-being for all. The Department supports individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self-determination.

As the first point of contact for our customers, you will be responsible for handling incoming and outgoing mail, providing front counter service, directing incoming phone calls, issuing Electronic Benefit Transaction cards, maintaining program documentation, and responding to customer inquiries both in-person and over the phone.

You will report to the Customer Services Center Supervisor and work from both Leesburg and Sterling locations. This is a full-time position that may require you to work beyond the normal 8:30 a.m. to 5:00 p.m. workday, including nights, weekends, and holidays. You may also be required to work at alternate worksites and handle crisis situations that involve making decisions about people, resources, and property.

The successful candidate will:

• Connect with others effortlessly and communicate in a professional manner.
• Establish and maintain effective working relationships.
• Demonstrate dependability and work effectively in a fast-paced, structured environment.
• Demonstrates proficiency in Microsoft Office and experience using data systems and multi-line phone systems.
• Maintain strong organizational skills.
• Maintain confidentiality and demonstrate empathy and respect.

High School diploma or equivalent and two (2) years of related work experience in a clerical position involving contact with the public and working with automated systems or equivalent combination of education and experience.

Employment is contingent upon the successful completion of criminal background, CPS, credit, and DMV checks. Valid driver's license and good driving record required (driving records may be reviewed annually for continued qualification).

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Equal Employment Opportunity

Loudoun County Government prides itself on fostering a diverse and inclusive workplace that promotes employee wellness and work-life balance. As an equal opportunity employer, we consider all qualified applicants regardless of age, color, disability, gender identity, genetic information, national origin, political affiliation, race, religion, sex, sexual orientation or other non-merit factors.

Reasonable Accommodation

Applicants who wish to request a reasonable accommodation during the recruitment process should call Human Resources directly at

703-777-0213 or email Human Resources.