Housing Resource Specialist

Town of Vail | Housing Department

Full Salary Range: $86,726.00 - $130,089.00

Expected Hiring Range: $86,726.00 - $108,407.50 DOE

Housing is more than a program-it's one of the most important investments we make in our community.

The Town of Vail is seeking a Housing Resource Specialist who is passionate about helping people navigate housing while protecting the long-term integrity of our workforce housing programs. This highly visible position serves as the primary public-facing representative for the Housing Department, providing education, guidance, and support to residents, property owners, employers, real estate professionals, and community partners.

In this role, you'll balance customer service with compliance by administering deed-restricted housing programs, educating stakeholders, coordinating housing transactions, conducting compliance reviews, and serving as a trusted resource for the community. Whether you're helping a first-time buyer understand a deed restriction, working with lenders on a transaction, or partnering with regional housing organizations, you'll play an essential role in preserving housing opportunities for Vail's workforce.

If you're an exceptional communicator who enjoys building relationships, solving complex problems, and making a meaningful impact in a mountain community, we'd love to hear from you.

The Town of Vail's workforce housing programs - including the InDEED program, the Good Deeds program, and deed-restricted properties at Timber Ridge, Chamonix Vail, and the Residences at Main Vail - represent a significant community investment in keeping year-round workers housed in the valley. As inventory grows, so does the need for dedicated staff to ensure residents understand their obligations, comply with deed restriction requirements, and have a knowledgeable, approachable contact when questions arise.

This position exists to bridge the gap between policy and people - to make sure housing program participants have what they need to remain in good standing, and to proactively reach the employers, lenders, real estate professionals, and community members who shape housing outcomes in Eagle County.

The core purpose of this role is to deliver clarity as a service - and to do it with genuine care. Housing decisions are among the most personal and high-stakes moments in people's lives, and this position exists to make sure no one has to navigate them alone.

Serve as the primary public contact for the Town's workforce housing programs.
• Educate residents, employers, lenders, title companies, and real estate professionals on deed restrictions and housing program requirements.
• Conduct annual compliance reviews, occupancy verification, and eligibility determinations.
• Coordinate deed-restricted home sales, transfers, lotteries, and related transactions.
• Prepare compliance correspondence, maintain accurate housing records, and generate reports.
• Build strong partnerships with regional housing organizations and community stakeholders.
• Develop educational materials, presentations, and outreach initiatives that improve public understanding of Town housing programs.

• Bachelor's degree in Housing, Public Administration, Urban Planning, Real Estate, Communications, or a related field (or an equivalent combination of education and experience).
• Experience working in affordable housing, deed-restricted housing, real estate, community outreach, customer service, compliance, or a related field.
• Ability to interpret policies, legal documents, and complex regulations while communicating them in a clear, approachable manner.
• Excellent written and verbal communication skills.
• Strong organization, attention to detail, and ability to manage multiple priorities.
• Experience building relationships with diverse stakeholders and providing exceptional customer service.
• Familiarity with Colorado mountain community housing programs, deed restrictions, or real estate transactions is highly desirable.
• Spanish language proficiency is a plus.

Working for the Town of Vail means joining an organization committed to preserving the character, livability, and sustainability of one of Colorado's most iconic mountain communities. Every day, your work directly supports the people who make Vail thrive-from teachers and first responders to hospitality workers and local businesses.

You'll collaborate with a dedicated team that values professionalism, innovation, compassion, and exceptional public service while enjoying the unique lifestyle that comes with living and working in the heart of the Rocky Mountains.

• Competitive salary and comprehensive benefits package
• Town-funded retirement contributions
• Medical, dental, and vision insurance
• Paid vacation, sick leave, and holidays
• Professional development and training opportunities
• Employee wellness and work-life balance programs
• Collaborative, mission-driven culture
• Opportunities to build meaningful relationships throughout the Eagle County community
• Year-round recreation including skiing, hiking, biking, fishing, and countless outdoor adventures

If you're looking for a career where your work has a lasting impact on both individuals and the community, we encourage you to apply.

Help shape the future of workforce housing in one of Colorado's premier mountain communities. Join the Town of Vail and make a difference every day!