New 
Customer Service Coordinator
 Schneller LLC | |
 United States, Ohio, Kent | |
| 6019 Powder Mill Road (Show on map) | |
 Jun 30, 2026 | |
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Customer Service Coordinator - Manufacturing
We're a quality-driven manufacturer looking for a driven, quick-learning self-starter with the ambition to grow into a leadership role. If you thrive in a fast-paced environment and bring passion and initiative to your work, we want to hear from you. You'll manage the full order cycle for assigned customer accounts while serving as a key connector between customers and our internal teams. This isn't a call center role - you'll build real relationships and work across sales, operations, and compliance in a fast-moving environment. What you'll be doing: * Handle customer communication and accurate, timely entry of quotes, orders, and related information * Process and track quotes and orders ensuring compliance with pricing strategy, target margins, and program naming criteria * Follow up with customers on order acknowledgements, order status, and shipping information * Maintain electronic customer files including lab projects, quotes, order acknowledgements, price lists, and standard notes * Create new item numbers and product descriptions following established protocols * Coordinate internally on customer sample requests, product information requests, and order follow-through * Build and implement project management tools to support cross-functional collaboration on major programs * Support the Account Executive with material samples, cross reference lists, quotations, and past due invoice collection * Back up other Sales Team members during high-activity periods or when coverage is needed * Assist the Export Compliance Officer with international trade compliance activities including audits and procedure development * Participate in special projects such as ERP system evaluations and upgrades What you bring: * 3-5 years of customer service experience, ideally in manufacturing or a related field * Strong organizational skills and serious attention to detail * Comfort with ERP systems and MS Office * Clear, professional communication - written and verbal * Bonus: French or Spanish language skills * Must be eligible for any required US export authorizations (ITAR/EAR) A business degree is a plus, but not required - experience matters more. | |