Community Center Coordinator

About The Community Builders

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

About Community Life

Community Life (CL) is The Community Builders (TCB)'s place-based model that uses healthy and stable housing as a platform for connecting our residents to services, community resources and opportunities so they can thrive. By creating programs and building strategic partnerships with residents and local stakeholders, CL helps create pathways to opportunities in early education, economic mobility, youth development, community and civic engagement, healthy living, and resident leadership.

Reporting to the Community Life District Manager, the Community Center Coordinator oversees the day-to-day operations of the Anna Mae Cole (AMC) Community Center at Mildred C. Hailey Apartments. This newly constructed community center is connected to 2 Lamartine Street, a new residential building, and features a half-basketball court, multipurpose room, full kitchen, and office spaces.

The AMC Community Center serves Mildred C. Hailey residents, as well as residents of Jackson Square and other Boston neighborhoods. This is an exciting opportunity for a community-oriented professional to help bring a new neighborhood resource to life, create welcoming spaces for residents, and support programming that strengthens community connections and promotes well-being.

The Coordinator plays a key role in managing daily activities and space use, developing community partnerships, coordinating programming, and ensuring that the center is welcoming, accessible, and well-organized. The Coordinator also develops and distributes a monthly calendar of activities, greets visitors, conducts community outreach, and assists residents and organizations interested in reserving the space for private events.

This position is full-time, 40 hours/week at the site and includes regular evening and weekend hours.

• Community Center Operations: Oversee the day-to-day logistics of the AMC Community Center and help establish systems and procedures that support smooth, efficient operations.
• Community Partnerships and Engagement: Assist in developing and maintaining partnerships with local organizations, service providers, and other community stakeholders to expand opportunities and resources for residents.
• Programming and Space Coordination: Develop and distribute a monthly calendar of activities at the AMC Community Center and the Innovation Center at 6 Lamartine Street. Coordinate room reservations, event logistics, and space setup, including tables, chairs, and collapsible walls.
• Visitor Experience: Welcome visitors, conduct orientations for new users, and provide excellent customer service to residents, organizations, and other community members.
• Equipment and Facility Management: Maintain responsibility for audiovisual equipment, including setup, storage, and ensuring that all equipment is in good working order. Coordinate with space users to ensure rooms are left clean and properly arranged, and manage any required deposits and fees.
• Resident Outreach and Communication: Engage residents through a variety of communication methods, including newsletters, flyers, telephone calls, and door-to-door outreach, to promote programs, activities, and opportunities for involvement.
• Data Collection and Reporting: Use TCB's CL Connect data collection system to document services provided to residents and outcomes achieved. Track and report progress through Power BI, as required by partners and funders, to meet grant requirements and other commitments.
• Resident Support and Referrals: Connect residents with Property Management, Community Life staff, and other organizations and service providers as appropriate.
• Team Collaboration: Participate in site-based team meetings at least twice per month and coordinate closely with Community Life staff at Mildred C. Hailey and throughout the Jackson Square area to ensure responsive, coordinated services for residents and community members.
• Volunteer and Intern Coordination: Recruit, organize, and support volunteers and interns who contribute to the center's activities and operations.
• Professional Development: Participate in at least 12 hours of professional development annually relevant to the position.
• Perform other duties and responsibilities as requested.

The ideal candidate is an organized, resourceful, and community-minded professional who enjoys building relationships, coordinating activities, and creating positive experiences for people from diverse backgrounds.

Candidates should demonstrate the following:

• Strong organizational skills and the ability to manage priorities and daily operations efficiently.
• Experience in human services, customer service, community engagement, or a related field, particularly working with families from diverse backgrounds.
• Familiarity with Boston-area social services and community resources.
• An understanding of community engagement, public health, trauma-informed care, and the social determinants of health.
• Cultural awareness and the ability to work respectfully and effectively with people whose values, attitudes, and beliefs may differ from their own.
• Strong interpersonal skills and the ability to build and maintain positive relationships with residents, community partners, service providers, and other stakeholders.
• The ability to collect, track, and interpret data to evaluate programs and partnerships and inform future strategies.
• A commitment to providing timely, consistent, and professional service to all visitors to the AMC Community Center, with a high level of integrity and attention to detail.
• Excellent communication, writing, problem-solving, and organizational skills.
• Proficiency with Microsoft Excel, PowerPoint, Word, Outlook, and other computer applications.
• Flexibility to work some evenings and weekends, as needed.
• Bilingual Spanish-language skills are strongly preferred.
• Knowledge of federal, state, and local housing policies is a plus.

• A bachelor's degree in social work, human services, public health, community development, or a related field is preferred.
• At least two years of professional experience working with families, older adults, and/or people with disabilities in housing, human services, or a related setting is required.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.

Benefits

• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program
• Salary: $65k

The Community Builders is an equal opportunity employer.