Youth Service Case Manager

StepStone Family & Youth Services

StepStone Family & Youth Services provides trauma informed, youth centered services to children and families involved in foster care. The Youth Services Case Manager plays a vital role in supporting youth and families through service coordination, advocacy, and individualized support that promotes safety, stability, permanency, and positive outcomes.

We are seeking a compassionate and dedicated Youth Services Case Manager who is passionate about supporting children, adolescents, and families through trauma informed, strengths based, and family centered practices. This role is ideal for a professional who understands the impact of trauma, loss, behavioral health challenges, and family disruption and is committed to helping youth build resilience and achieve long term success.

The Youth Services Case Manager works closely with youth, caregivers, treatment teams, schools, referral agencies, and community providers to coordinate services, monitor progress, and ensure youth receive the support necessary to achieve their individualized goals. Through ongoing communication, advocacy, and collaboration, this position helps promote placement stability, family engagement, emotional wellbeing, and successful outcomes for youth served.

The ideal candidate is organized, adaptable, empathetic, and committed to delivering high quality services while maintaining professionalism, compliance, and a trauma informed approach throughout all aspects of service delivery.

Receives/responds to incoming calls from referral sources/potential clients and exchanges information to identify the clients' needs and consults with Director of Clinical Management to determine the Company's ability to meet them.
• Completes all viable referrals by setting up and carrying out pre-screening assessments, completion of pre-screening reports, and preparation of case proposals and other related pre-admission paperwork (i.e., obtains authorization for payment, coordinates availability of an appropriate treatment team).
• Oversees, directs and supervises field staff assigned in assisting with pre-screening process.
• Accesses national/state/company account information, including the account names and terms of contracts or other past payer agreements, as appropriate.
• Consults with third party representatives regarding client benefit coverage, client financial responsibility, company service authorization and specific reimbursement procedures. Presents company's services, interprets potential reimbursement options and negotiates reimbursement levels with third party payer.
• Contacts referral sources to advise them of case acceptance and provides information on the clinical team responsible for client's case.
• Develops/maintains a working knowledge of all services/resources provided by the Company and services available within the community. Assists in identifying alternative community service sources when company solutions are not appropriate or available.
• Maintains relationships with standard referral sources and payer case managers. Contacts identified referral sources and seeks referrals as appropriate. Records outcome of calls and keeps the SAR informed.
• Monitors/tracks referral sources' satisfaction levels, tracks/reports on conversion ratios and provides summary reports to management at requested intervals.
• Implements/maintains, with the up line management, operational processes to ensure compliance with Company policies, requirements and regulatory mandates.
• Adheres to and participates in Company's mandatory HIPAA privacy program/practices and Business Ethics and Compliance programs.
• Participates in quarterly growth planning meetings/activities including discussions around staffing and recruitment needs.
• Participates in special projects and performs other duties as assigned.

• Bachelor's degree in a human services field or nursing field.
• Valid driver's license.
• Must have two years of experience with case management or related discipline
• Must be able to communicate both verbally and in writing.