Customer Care Agent 3rd Shift - Hartford, CT

The US spends $160 Billion per year on highways. Every new car model costs at least $1 Billion to develop. Yet cars spend only 5% of their time driving. Where do these cars spend the other 95%? PARKED!

LAZ Parking is one of the largest operators in the growing multi-billion dollar US parking industry. Founded in 1981, LAZ operates hundreds of thousands of parking spaces from offices all across the country. When it comes to parking, we're the experts!

Most importantly, LAZ is a PEOPLE FIRST company with a mission to "create opportunities for ouremployeesand value for our clients." If you're looking to join a growing company led by passionate people committed to being the best, contact us today!

The Spirit of the Position:

The LAZ Parking Customer Care Center services customers across the

United States. We are looking for a friendly, helpful individual to join

our outstanding team. The Customer Care CSR provides exceptional customer

service by answering in-bound calls from parkers for assistance within our

parking facilities. We assist in troubleshooting as well as handling

concerns in a positive and professional manner. All our interactions with

our parkers/customers are recorded and documented.

We have a full-time position available for third shift, weekends

and holidays are required. In-office shifts are required, as necessary.

Shift available:

3rd Shift | Full Time

Monday

OFF

Tuesday

10pm-6:30am

Wednesday

11pm-7:30am

Thursday

10pm-6:30am

Friday

11pm-7:30am

Saturday

9pm-5:30am

Sunday

OFF

Total

40 hours

Principal Job Duties:

Answer incoming calls in a timely and professional manner

Display a caring attitude and connecting with our customers

Multitasking between various systems to assist the

parker/customer

Log call activity and enter call data/information into the

tracking system

Support LAZ field operations

Must use proper grammar and spelling in all communications

Other related duties as assigned

Education:

High school diploma or GED required

Experience:

Minimum 1 year call center or phone experience required

Parking industry experience preferred but not required

Working knowledge of Excel, Word, Power Point and General

Microsoft Office Applications

Skills:

Ability to communicate professionally and effectively

Excellent phone, interpersonal, and organizational skills

Ability to speak, read, and comprehend English language

Bi-lingual abilities, including Spanish, are preferred but

not required

Demonstrates a sense of urgency and timeliness

Demonstrates the ability to seek improvement

Excellent team building and interpersonal skills.

Physical Demands:

Ability to lift, push and pull at least 10 pounds

The physical demands described here are representative of those that

must be met by an employee to successfully perform the essential functions of

this job. Reasonable accommodations may be made to enable individuals with

qualified disabilities to perform the essential duties/functions.

Amazing reasons to work at LAZ Parking!

We are redefining parking management and having fun doing

it! To support our company's culture of investing in our people, we offer

employees the following perks:

$17.31

Growth

Opportunities

Pay Activ- On-demand access to earned wages, get up to 50% of your earned wages

Paid training

The following programs are available to help support you as

a LAZ employee,freeof charge.

Health

Coaching & ResourcesOne-on-one health coaching is available to all employees whether you

choose to enroll in LAZ Benefits or not

Employee

Assistance Program (EAP)you and eligible members of your household have 24/7 access to

confidential counseling

Smoking Cessation Program

Additional Benefits:

* 401(k) with Employer Match

* Medical, dental, vision - 3 plan options!

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment

practices, including hiring, we are firmly committed to provide equal

employment opportunity (EEO) to all persons, regardless of race, color,

religion, sex, national origin, disability, age, genetics, Vietnam era, special

disabled, recently separated and other protected veterans, or any other

characteristic protected by federal, state or local law. No question in our

application process is used for the process of limiting or excluding any applicant's

consideration for employment on such grounds.

This Employer participates in E-Verify.