New

Customer Care Specialist

TEKsystems
$19.25 - $21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New Jersey, Swedesboro
Jun 17, 2026
Customer Care Specialist Swedesboro, NJ Full-Time \| Hybrid Opportunity Start Date: June 22nd - Hiring Quickly! Overview: We are seeking a compassionate and detail-oriented Customer Care Specialist to join a growing team in Swedesboro, NJ. This is a fast-moving opportunity with a quick start date, ideal for candidates who are ready to begin immediately and grow within a patient-focused environment. Responsibilities: * Deliver high-quality customer service with kindness, empathy, and patience * Handle inbound and outbound communications across multiple channels (phone, email, SMS, chat, and mail) * Support both customers and prescribers by navigating profiles across systems efficiently * Adapt quickly to each interaction while providing clear, accurate information * Collaborate with pharmacy teams and fulfillment centers to resolve inquiries * Maintain a professional, positive attitude while prioritizing customer and patient needs * Accurately document interactions and complete administrative tasks Qualifications: * Strong customer service and communication skills * Experience with administrative tasks and data entry * High attention to detail and ability to multitask * Comfortable learning new systems and processes * Willingness to obtain a New Jersey Pharmacy Technician license (training provided) * Ability to work independently and as part of a team * Open to fully on-site training and a hybrid work schedule Training & Schedule: * 6 weeks of paid, on-site training in Swedesboro, NJ (starting 6/22) * Weeks 1-3: Monday-Friday, 8:00 AM - 4:30 PM * Weeks 4-6: Monday-Friday, start times between 9:00 AM - 10:00 AM * During training, employees will complete assessments to obtain a NJ Pharmacy Technician license * Hands-on exposure to labs, shipping, and fulfillment operations Post-Training Schedule: * Typical shift: 11:30 AM - 8:00 PM (subject to change based on shift bids) * Call center hours: Monday-Friday 8:00 AM - 9:00 PM; Saturday 9:00 AM - 5:00 PM * Hybrid schedule: 2 days onsite / 3 days remote (after training) * Required: 1 Saturday/month + 1 additional Saturday per quarter Additional Details: * Schedule assignments are determined through regular shift bids based on tenure and performance * Great opportunity for long-term growth and schedule flexibility * Fast-paced environment, especially during peak seasons Job Type & Location This is a Contract to Hire position based out of Swedesboro, NJ. Pay and BenefitsThe pay range for this position is $19.25 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Swedesboro,NJ. Application DeadlineThis position is anticipated to close on Jun 19, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.