Remote New

USI - Cruise Service Manager

Diversey Inc.
$93,530.00 and $137,181.00
paid time off, 401(k)
United States, Florida
Jun 16, 2026
Solenis is a leading global provider of water and hygiene solutions. The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For additional information about Solenis, please visit www.solenis.comor follow us on social media. US Cruise Service Manager Location: United States (Up to 75% travel) Reports To: Global Director of Cruise Service Operations (dotted line to US Service Operations Director) Role Summary The US Cruise Service Manager leads service delivery across cruise accounts, ensuring the installation, maintenance, and performance of Diversey equipment and hygiene programs onboard vessels. This role is responsible for SLA compliance, preventive maintenance by ship and deck, and delivering a consistent, high-quality customer experience. The position partners closely with Sales and customers to maintain strong relationships and drive continuous improvement. Key Responsibilities Lead day-to-day service operations across assigned vessels, aligned with ship schedules Ensure full compliance with SLAs and high customer satisfaction Oversee equipment installation, maintenance, and troubleshooting. Maintain preventive maintenance plans by ship and deck Drive performance across key programs: Infection Prevention Housekeeping Food Service Laundry Water Treatment Partner with Sales to support customer retention and growth Manage service reporting, equipment and spare parts inventory, and case resolution. Lead field teams and third-party providers, ensuring safe and consistent execution of SOPs Drive continuous improvement and operational discipline Qualifications Bachelor's in engineering or High school diploma with 10+ years of experience leading field service teams in hospitality, hotels, or cruise environments Strong technical knowledge (mechanical, electrical, dosing systems) Proven ability to manage customer relationships and SLA-driven operations Proficient in MS Office; experience with service systems (e.g., Salesforce) is a plus Ability to travel up to 75%, including ship assignments Key Skills Technical troubleshooting & problem solving Strong communication and customer focus Planning, organization, and execution Team leadership and accountability What we offer: Comprehensive benefits package including medical, dental and vision coverage 401(k) Paid time off Learning and development opportunities We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you. At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team. Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at talentacquisition@solenis.com The expected compensation range for this position is between $93,530.00 and $137,181.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.