Researcher 4

Aquent, a trusted partner, is seeking talented individuals to join a leading global technology company at the forefront of innovation. This organization is dedicated to developing groundbreaking software and services that empower millions of users and businesses worldwide, driving progress across various industries through cutting-edge solutions.

Are you a passionate and meticulous User Researcher eager to make a significant impact on the future of enterprise data solutions? We are looking for a dynamic individual to join a pivotal team, where your insights will directly shape the development and improvement of sophisticated data, analytics, and business intelligence products. In this role, you will be instrumental in uncovering the real-world needs and challenges of technical users, transforming complex data workflows into intuitive and powerful experiences. Your work will directly influence product strategy, ensuring that solutions truly resonate with and empower data professionals.

This role offers an exciting opportunity to dive deep into the world of advanced data intelligence and observability solutions. You will be a key player in executing comprehensive qualitative research, translating user behaviors and pain points into actionable insights that drive product innovation. Your contributions will help define the next generation of tools that empower data professionals to achieve more.

**Responsibilities:**

* Lead and support the planning and execution of qualitative research studies, including in-depth interviews, to understand user workflows, unmet needs, and experience gaps.

* Conduct and facilitate qualitative research efforts, including interview moderation, usability testing, and synthesis of open-ended feedback, to generate actionable insights about technical user needs and behaviors.

* Execute qualitative research using methods such as semi-structured interviews, contextual inquiry, and usability studies to uncover how data professionals work, identify areas of friction, and determine product requirements.

* Manage participant recruitment and scheduling, study logistics, note-taking, and other operational aspects essential for seamless research execution.

* Analyze and summarize research findings into clear, concise outputs such such as detailed notes, thematic analyses, presentations, and comprehensive summary reports.

* Maintain organized research documentation, repositories, and supporting materials to ensure insights are readily shareable and referenceable by the broader team.

* Provide essential support across multiple research projects, ensuring high-quality deliverables and timely execution in a fast-paced environment.

* Assist in identifying recurring patterns in user feedback and surfacing critical insights that directly inform product and design decisions.

* Support the team in conducting all research activities in strict compliance with privacy, consent, and other applicable requirements.

**Qualifications:**

**Must-Have:**

* Bachelor's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Information Science, Market Research, or a related field, or equivalent practical experience.

* 4-6 years of experience in user research, UX research, market research, or a related field.

* Strong verbal and written communication skills, with the ability to articulate complex findings clearly and persuasively.

* Excellent organizational skills and meticulous attention to detail.

* Proven ability to work independently, manage time effectively, and support multiple research efforts concurrently.

* Demonstrated experience with core user research methods, including interviews, usability testing, surveys, and qualitative synthesis.

* Ability to document research findings clearly and produce well-structured, impactful research deliverables.

* Comfort working in technical product spaces or a demonstrated ability to quickly learn complex technical domains.

* Genuine interest in data, analytics, and technical user workflows.

* Candidates must have experience in end-to-end qualitative research within enterprise or technical product environments, not purely consumer-focused.

* Strong stakeholder communication and presentation skills.

* Demonstrated experience executing research operations.

**Nice-to-Have:**

* Experience researching enterprise, technical, or data-focused products is a strong plus.

* Examples of past research studies or a portfolio showcasing your research capabilities.

* Exposure to or experience leveraging AI tooling in research contexts.

* Familiarity with enterprise software, cloud technologies, analytics platforms, or developer-focused tools.

Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.