Payment Services Analyst - 139984

Join the Residential, Retail and Supply Chain Services (RRSS) team at UC San Diego, a dynamic and innovative campus department dedicated to delivering exceptional service to the university community. As a valued RRSS team member, you will be contributing to a broad and complex organization consisting of five key units: Housing, Dining and Hospitality (HDH), Integrated Procure-to-Pay Solutions (IPPS), the UC San Diego Bookstore, Triton Print & Digital Media, and the Early Childhood Education Center (ECEC). With a focus on innovation and customer satisfaction, RRSS aims to inclusively meet the diverse needs of the UC San Diego community while fostering a sense of belonging for our students and staff.

As a member of the IPPS team, you will be part of an organization that manages all aspects of the procure-to-pay process, including strategic procurement, accounts payable, travel, central receiving/distribution, mail services, and small business development. Our mission is to support world-class education and research through integrated procure-to-pay solutions and client care. Our culture of curiosity, innovation, and talent development focuses on providing value beyond the expected. At UC San Diego, we believe a job is more than just employment - it's a chance to be part of something meaningful. Along with competitive pay, we offer outstanding benefits, retirement plans, and a supportive environment that encourages both professional development and personal growth. Benefits begin on your first day!

This position serves as the Payment Services Analyst in Disbursements & Travel--- a unit of Integrated Procure-to-Pay Solutions (IPPS) housed within Residential, Retail and Supply Chain Services (RRSS). Works on financial services problems of moderate scope where analysis of situations or data requires a review of a variety of factors. This position is responsible for all non-payroll payment operations, payment problem resolution, and client service needs from our payees and campus partners.

The Payment Services Analyst is responsible for:

• Practicing risk monitoring activities and confidentiality in dealing with sensitive banking and personally identifiable information (PII) as it relates to wire payment processing and troubleshooting.

• Check Processing which includes check printing and special handling requests.

• Non-payroll related ACH payment operations including payment troubleshooting.

• Processing requests for campus-wide Human Subject payment program and Employee/Non-Employee Gifts/Awards to ensure all requests are verified for accuracy, policy, and regulatory compliance. Maintaining a working relationship with gift card provider/partner.

• Creating and maintaining online resource pages in Blink and Knowledge Based Articles (KBAs) to support clients in wire requests.

• Supporting managers and other team members to ensure accuracy, efficiency, quality client support, policy compliance, and other special projects as needed.

• Working knowledge of financial processes, policies and procedures.

• Strong knowledge of financial data management and reporting systems.

• Proficient using financial tools: Oracle Financials Cloud (OFC) and SAP Concur, and their corresponding reports and queries.

• Proficient experience in CMS platforms with ability to create content, review and edit web pages and communication materials for publication and distribution in various formats.

• Proficiency in the use of spreadsheet excel, google sheets and database software. Proficient with Microsoft Office applications and Google Suite. Experience using, or demonstrated aptitude to quickly learn Confluence (Collab) and Promapp.

• Strong interpersonal skills, analytical skills, service orientation, active listening, critical thinking, attention to detail, ability to multi-task in a high volume environment, organizational skills, effective verbal and written communication skills, sound judgment and decision making. Demonstrated ability to analyze information, situations, problems, policies and procedures and to formulate logical and objective conclusions.

• Ability to function effectively as a member of a team. Possess ability to communicate effectively one-on-one or group settings; using appropriate vocabulary; taking account of differences in social, cultural, professional and educational backgrounds; ability to communicate ideas, thoughts, and meaning to articulate one's position clearly.

• Ability to adapt to changing priorities. Demonstrated ability to work independently and under pressure, to manage multiple concurrent tasks and responsibilities, and to deal with changing priorities, while maintaining personal effectiveness.

• Intermediate knowledge and understanding of internal control practices and their impact on protecting University resources. Collaboration with partner institutions to understand wire requirements and rules to effectively process wires to minimize returns.

• Skills to provide coaching and mentoring to support staff.

• Ability to maintain strict confidentiality with demonstrated experience applying good judgment and discretion while working with a variety of sensitive issues and highly confidential information

• Job offer is contingent upon satisfactory clearance based on Background Check results.

• Overtime may be required.

• Leave requests may not be approved at critical peak times such as fiscal close and leading up to holidays.