Analytics Analyst (IT)

Posting Date

Analyst, Analytics

Department: IT - Data Ops
Location: Casa Del Mundo Office (Denver HQ) / Remote

General Purpose of the Job

We are seeking an Analyst, Analytics (IT) to support and maintain our existing data, reporting, and analytics ecosystem. This role is ideal for a data-savvy professional with strong SQL and Tableau skills who enjoys investigating data anomalies, triaging production issues, and ensuring the reliability of our reporting platforms. This reporting specialist will be responsible for providing frontline support to business stakeholders, diagnosing and resolving data pipeline and dashboard issues, and optimizing existing reporting capabilities at DaVita.

Essential Duties & Responsibilities

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive.

• Production Support & Triage: Act as the primary point of contact for reporting and data-related production issues. Investigate, troubleshoot, and resolve incidents related to SQL queries, ETL processes, and Tableau dashboards.

• Data Analysis & Investigation: Analyze data to identify anomalies, root causes of reporting errors, and patterns in data quality issues, providing actionable resolutions to stakeholders.

• Report Maintenance & Optimization: Maintain and enhance existing customized reports and interactive dashboards. Optimize report performance and SQL query efficiency to minimize processing time and resource utilization.

• Incident Escalation: Evaluate incoming support tickets (e.g., via ServiceNow), perform needed research, resolve issues where possible, and properly route complex bugs to IT Development or Data Engineering teams.

• Quality Assurance: Perform routine quality assurance checks on reports and data feeds to ensure ongoing accuracy, consistency, and compliance with department standards.

• User Training & Support: Provide hands-on training and ongoing support to users on accessing, troubleshooting, and interpreting existing reports effectively.

• Documentation: Maintain and update documentation for existing report specifications, data dictionaries, design logic, and support processes for future reference and audit purposes.

• Continuous Improvement: Propose and implement enhancements to improve the reliability, monitoring, and uptime of existing reporting processes.

Minimum Qualifications

(Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required)

• Bachelor's degree in computer science, information technology, business analytics, or a related field (preferred).

• 2-3 years of experience in data analysis, reporting, or analytics-focused roles.

• Proficiency in SQL or other query languages for data manipulation, extraction, joining, and aggregating data.

• Experience with Tableau or similar data visualization technologies with strong dashboard development skills.

• Experience in report design and development.

• Experience with Excel and Python.

• Excellent analytical, problem-solving, and critical-thinking abilities with the capacity to interpret complex data sets.

• Strong written and verbal communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

• Highly detail-oriented and committed to delivering high-quality reports that meet stakeholders' needs.

Preferred Qualifications

• Familiarity with applying statistical or mathematical concepts in data analysis.

• Experience with NICE CXone or other contact center data.

• Familiarity with contact center operations and metrics (e.g., average handle time, first call resolution).

• Certification in NICE Systems' products or relevant analytics tools.

• Experience with ServiceNowTM ITSM Platform or Salesforce.

Here is what you can expect when you join our Village:

• A "Community first, Company second" culture based on Core Values that really matter.

• Clinical outcomes consistently ranked above the national average.

• Award-winning education and training across multiple career paths to help you reach your potential.

• Performance-based rewards based on stellar individual and team contributions.

• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.

• Dedication, above all, to caring for patients suffering from chronic kidney failure around the world.

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

Why wait? Explore a career with DaVita today.

Go to http://careers.davita.com to learn more or apply.

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

• Support for you and your family: Family resources, EAP counseling sessions, access Headspace , backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

#LI-SM5

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Beware of Recruitment Fraud

DaVita will never ask for payment or personal financial information at any point in the hiring process, nor will we ever communicate with you using email addresses outside of the DaVita secure network. If you receive a request like this, it is not legitimate. Do not share your information.