Front Desk Manager - Dallas Regional Office

Dominium is helping tackle the affordable housing crisis - and we're looking for motivated candidates to join our team and advance our mission. With offices in Atlanta, Dallas, Phoenix and Minneapolis, Dominium is one of the nation's most respected and innovative affordable housing development and management companies. We create quality, affordable homes and engage with our residents to foster a strong sense of community and connection.

Join us in making a difference in people's lives every day at a company where you can challenge yourself to develop both personally and professionally.

POSITION SUMMARY:

The Front Desk Manager serves as the primary point of contact for all office-related operations, ensuring a professional, organized, and welcoming corporate environment. This role oversees the day-to-day front desk and office functions, including facility coordination, vendor management, and administrative support, while driving a high-quality experience for employees, executives, and external partners.

Acting as the central hub for office operations and communication, the Front Desk Manager ensures efficiency, consistency, and continuous improvement in workplace services. This role may provide guidance and direction to front desk or administrative support staff (if applicable), while maintaining ownership of office standards, processes, and employee experience initiatives.

ESSENTIAL FUNCTIONS:

1. Serves as the primary point of contact for all office operations, ensuring a seamless and professional front desk and workplace experience.
2. Oversees daily front desk activities, ensuring consistent service delivery and a welcoming environment for employees and guests.
3. Coordinates building maintenance and partners with vendors to maintain a safe, efficient, and well-functioning corporate office.
4. Provides responsive, professional support to employees, leaders, executives, and external partners.
5. Manages incoming calls, mail, and packages with accuracy, professionalism, and timeliness.
6. Maintains office organization, including seating arrangements, workspace assignments, and master floor plans.
7. Conducts regular office walkthroughs to ensure workplace standards, cleanliness, and compliance are upheld.
8. Addresses facility-related concerns, coordinates repairs, and ensures timely resolution of issues.
9. Manages office supply inventory, purchasing, and vendor relationships to support business operations.
10. Supports employee engagement initiatives, including recognition programs and office-based experiences.
11. Leads or coordinates office and regional events, ensuring alignment with budget and company objectives.
12. Identifies opportunities to improve office processes, efficiency, and employee experience.
13. May provide direction, guidance, or coordination for administrative or front desk support staff (if applicable).
14. Maintains confidentiality and professionalism in all interactions and responsibilities.

QUALIFICATIONS:

• High school diploma or equivalent required; associate or bachelor's degree in business administration or related field preferred.
• 3+ years of experience in an office administration, front desk, hospitality, or workplace coordination role, preferably in a corporate environment.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and office management tools.
• Experience coordinating office operations, vendor management, or facility-related activities required.
• Demonstrated ability to take ownership of processes and improve workplace operations.
• Prior experience providing guidance or informal leadership to others is a plus, but not required.
• Excellent verbal and written communication skills, with a strong customer service orientation.
• Strong organizational skills with the ability to manage multiple priorities and adapt to changing needs.
• Reliable, proactive, and detail-oriented, with a commitment to maintaining a consistent and professional office presence.

About Us: Dominium is a purpose-driven leader in affordable housing. We operate in approximately 20 states, supported by a team of over 1,300 dedicated employees. For more than 50 years, we have delivered excellence in the development and management of affordable housing communities across the United States. Dominium's values - EDGE: Entrepreneurial Innovation, Developing People, Growth Mindset and Execution - guide us in fulfilling our Purpose: to provide quality, affordable housing that builds Enduring Value for our residents, employees, communities and financial partners. We believe housing provides dignity, and our work has a positive, lasting impact on the lives of individuals and families - often for generations. Our properties last for decades, leaving a lasting impact in the communities where they are located.

We offer a competitive salary, an incentive bonus program, training and development programs, career growth and community volunteer and outreach programs. We also provide a comprehensive benefits package for eligible employees, including Basic Life and AD&D; Employee, Spouse and Child Supplemental Life and AD&D; and Short and Long-Term Disability insurance. We also offer Medical, Dental and Vision coverage, with optional Health Savings Accounts, as well as Medical and Dependent Care Flexible Spending Accounts. We offer Voluntary Benefits (Accident, Critical Illness, Whole Life) and an Employee Assistance Program. Additionally, you have access to a 401(K) plan, Health and Financial Wellness Programs, Paid Time Off including Paid Holidays and Floating Holidays, Paid Parental Leave, Education Reimbursement, Employee Recognition and the Dominium Employee Emergency Fund.

Dominium is committed to providing equal employment opportunities to qualified applicants and employees. Dominium prohibits employment discrimination on race, color, creed, religion, national origin, citizenship, sex (including sexual orientation and gender identity), pregnancy, marital status, familial status, status with regard to public assistance, disability, membership or activity in local commission, veteran status, military status, age, genetic information, union membership, use of lawful consumable products, or any other category protected by applicable state or federal law.

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