Sr. Product Manager, Certified Service Provider, Energy Services

Tesla's industrial energy storage products operate around the clock at utility and commercial sites worldwide. Keeping that fleet performing requires a global network of qualified service providers, certified to Tesla standards and accountable to the same uptime targets we hold ourselves to. As Sr. Product Manager for the Certified Service Provider (CSP) program, you will own how Tesla scalesthis part of the business- defining the program, the partners in it, and the tools that make their work possible. This role sits at the intersection of field service operations,software development,partner management, and product, and is essential to how Tesla supports a rapidly growing installed base.

• Own the end-to-end product strategy and roadmap for the Certified Service Provider program for industrial energy storage

• Define certification standards, training pathways, and performance criteria forcertifiedservice partners

• Build the productrequirements,tools, portals, work order systems that CSPs use to dispatch, document, and close out service work

• Establish service level commitments, scorecards, and recertification processes that hold the partner network to consistent quality

• Work with project finance and asset management teams to align CSP coverage with warranty, performance guarantee, and long-term service agreement obligations

• Manage relationships with vendor partners on contract scope, pricing models, and parts logistics

• Define data and reporting requirements so that CSP work feeds back into reliability, fleet health, and warranty analytics

• Drive geographic expansion of the program into new markets in step with deployment growth

• Partner with software, hardware, and operations PMs to ensure new product launches include a CSP service strategy from day one

• 5+ years of product management, asset management, or service operations experience in battery energy storage, renewable energy, or comparable industrial sectors

• Direct experience with battery energy storage systems (BESS)inoperations, service, or asset management of utility-scale assetsand Data Centers

• Background in project finance, long-term service agreements, performance guarantees, or warranty economics for industrial assets

• Demonstrated experience managing third-party vendors, contractors, or certified partner networks at scale

• Ability to translate operational, contractual, and financial constraints into clear product requirements

• Strong written and verbal communication skills; comfortable presenting to executives, partners, and field teams

• Degree in Engineering, Business, or a related field, or equivalent experience

• Willingness to travel domestically and internationally to partner sites and project locations

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.