Patient Scheduler II

Location Address:

Compensation Pay Range:

Summary:

Responsibilities:

• Deliver excellent patient experience using CARES, AIDET, and EPE.
• Resolve complaints promptly and escalate when appropriate.
• Round on waiting patients to ensure comfort and communicate delays.
• Schedule patients and verify demographics.
• Explain coverage, prior authorizations, referrals, and cost expectations.
• Schedule invasive procedures in 1:1 sessions.
• Provide nonclinical instructions to patients and families.
• Coordinate with OR staff and follow OR scheduling protocols.
• Schedule preadmission and radiology appointments; monitor patient compliance.
• Refer patients to Financial Advocates when needed.
• Confirm all required authorizations and referrals before procedures and notify stakeholders of issues.
• Create accurate telephone encounter messages and route to the correct Epic inbasket pools.
• Educate patients on Release of Information and ensure complete ROI forms reach Health Information Management.

Qualifications:

Qualifications:

• High school diploma or equivalent.

• Shortterm Medical Terminology training.

• Minimum 12 months clinical experience.

• Proficient in prior authorization, certification, and referral processes.

• Must pass EPIC Registration competency after clerical training.

• Working knowledge of CPT and ICD10 coding.

• Strong organizational skills; able to maintain professionalism under pressure.

Responsibilities:

• Schedule patient appointments (testing, procedures, clinician visits) by phone or in person.

• Coordinate complex scheduling needs, including surgeons, resources, and proctors.

• Verify patient demographics and ensure accurate registration.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.