Manager, Product Development

Job Description

What You'll Do

• Lead development or delivery of approved projects supporting all consumer capabilities and lines of coverage including, but not limited to, consumer engagement, core health, and ancillary offer development

• Responsible for ensuring the timely and accurate delivery of product design or delivery documents developed by the product development team

• Oversee projects, processes and performance reports including ensuring that agreed upon milestones are met and project gate checks are performed as prescribed in a timely, accurate manner

• Ensures that product roadmaps are created and maintained to support the maturity of the capabilities in collaboration with the product stakeholders and delivery teams

• Sequence and prioritize dependent capabilities across consumer engagement and product offers

• Evaluate and identify project dependencies to ensure alignment; diagnose, solution and communicate change requests as needed

• Serve as the conduit related to timely and accurate information exchange and updates with the PMO, Transformation Office, and business owners to track and report on project delivery, monitor scope, budget and shared corporate resource hours

• Develop corporate wide communications regarding project status, deliverables and vision

• Experience working in Agile environments with knowledge of both the Product Manager and Product Owner roles

• Strong understanding of Call Center metrics and functions with a digital and AI focus

• Experience with Salesforce and Genesys, specifically project work that relates to integration of the products and capability roadmaps with feature implementation

What You Bring

* Bachelor's degree or advanced degree (where required)

* 8+ years of experience in related field.

* In lieu of degree, 10+ years of experience in related field.

Additional Skills Desired

• 5+ years of people leadership

• 5+ years of Agile experience as a Product Manager, Product Owner, or Scrum Master

• Demonstrated Operational Strategy Experience

• Familiarity with Call Center strategy and metrics

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs.Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

*Based on annual corporate goal achievement and individual performance.

Skills

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