Digital Ecommerce Manager

You must be in a commutable distance at the time of submitting your applications. All applications other candidates will be disqualified

Overview

We are seeking a detail-oriented and execution-driven Digital Commerce Manager to support our US Luxe Direct-to-Consumer (DTC) business. This role is focused on optimizing the end-to-end site experience across a portfolio of luxury beauty brands, ensuring compliance, driving customer satisfaction, and enabling scalable ecommerce enhancements.

You will partner cross-functionally with CDMO, legal, merchandising, and brand teams to deliver a best-in-class digital experience that directly impacts conversion, retention, and revenue.

Key Responsibilities

Site Experience & Optimization

• Support ongoing optimization of the DTC site experience across multiple luxury brands
• Execute site updates and enhancements to improve usability, conversion, and customer journey

Legal Compliance & Content Governance

• Ensure all brand sites remain compliant with evolving legal and regulatory requirements
• Manage intake and execution of compliance-related updates (e.g., legal copy, disclosures) by opening tickets and coordinating implementation across platforms

Subscription & Retention Programs

• Own and maintain evergreen auto-replenishment/subscription programs across 8 brands
• Optimize subscription experience to drive retention, repeat purchase, and customer lifetime value

Customer Feedback & Continuous Improvement

• Monitor and analyze customer feedback on a monthly basis across all sites
• Identify trends, pain points, and opportunities; develop and execute action plans to improve customer satisfaction (CSAT) and site performance
• Partner with cross-functional teams to implement fixes and enhancements

Roadmap & Project Management

• Manage and track digital roadmap initiatives in partnership with CDMO and cross-functional stakeholders
• Coordinate the rollout of key ecommerce features (e.g., cart, checkout enhancements) across brands to drive adoption and scalability

Salesforce Commerce Cloud Execution

• Execute merchandising and site management tasks within Salesforce Commerce Cloud (SFCC)
• Support feature enablement and ongoing site maintenance within the platform

Qualifications

Required Experience

• 3-5+ years of experience in ecommerce, digital merchandising, or DTC operations
• Experience supporting multi-brand or high-volume ecommerce environments (beauty, luxury, or CPG preferred)

Technical & Platform Expertise

• Hands-on experience with Salesforce Commerce Cloud (SFCC) strongly preferred
• Familiarity with ticketing/workflow systems (e.g., Jira or similar)

Core Skills

• Strong project management and organizational skills with the ability to manage multiple priorities
• Analytical mindset with experience translating customer feedback into actionable insights
• High attention to detail, particularly in compliance-driven environments

Core Competencies

• Execution Excellence: Delivers high-quality work with precision and attention to detail
• Customer-Centric Thinking: Prioritizes improvements that enhance the customer experience and satisfaction
• Cross-Functional Collaboration: Effectively partners with technical, legal, and business teams
• Agility & Ownership: Thrives in fast-paced environments with evolving priorities
• Data-Driven Decision Making: Uses feedback and performance data to inform actions and improvements

Impact

This role plays a critical part in ensuring a seamless, compliant, and high-performing digital experience across our Luxe DTC portfolio-directly influencing customer satisfaction, retention, and revenue growth.

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.