Virtual Auto Damage Adjuster, Total Loss

Tesla is seeking a skilled an experienced Auto Damage Adjuster to join our growing Total Loss team. This role specializes in evaluating and settling vehicles determined to be total losses, ensuring accurate assessments and efficient resolution following Tesla repair and insurance procedures. The ideal candidate will have a minimum of 1 year's experience in auto damage estimating, proficiency in estimating software, and familiarity with insurance industry practices.

• Conduct virtual auto damage assessments and supplements for total loss vehicles using customer or body shop-provided photos
• Communicate regularly and proactively with customers, providing timely status update on their claims until resolution
• Complete detailed estimates and settle vehicles deemed total losses in accordance with company guidelines
• Assess and calculate Actual Cash Value (ACV) for total loss vehicles using standardized valuation tools
• Negotiate with auto repair facilities and insurance providers to finalize total loss settlements
• Collaborate with underwriting teams to identify and report fraud indicators or risk concerns
• Maintain compliance with Tesla's claims procedures and industry regulations for total loss documentation

• 1+ years' experience as an auto damage adjuster with an insurance company or as a body shop writer
• Experience with major estimating software
• Effective organizational and communication skills
• Ability to complete work individually or in a team atmosphere
• Ability to travel to repair facilities for onsite inspections and other in-person tasks as needed
• Driver's license required
• Property and Casualty (P&C) adjuster's license in the state of domicile, plus non-resident adjuster's licenses in all other states where required-or the ability to obtain them within 60 days of starting

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program