Business Intelligence Manager

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Our Team

You will be joining the Business Intelligence team within Business Development Operations. You will work directly with program owners, sales operations leaders, and cross-functional partners. Our team focuses on delivering actionable reporting, data models, and governance frameworks that support critical sales operations decision-making. We value proactive communication, technical innovation, and collaborative engagement to drive business outcomes.

Your Impact

As a Business Intelligence Manager, you will combine hands-on technical work with cross-functional stakeholder engagement to translate complex business questions into actionable reporting. You will be responsible for developing and maintaining analytical dashboards, data models, and governance frameworks. Because this role supports time-sensitive operational programs and cross-functional stakeholders, consistent availability, prompt responsiveness, and proactive communication during standard business hours are critical to your success.

Key Responsibilities:

• Dashboard Development & Reporting: Design, build, and maintain interactive dashboards using Tableau and GitHub Pages to support program tracking, executive reporting, and operational visibility. Integrate multiple data sources into unified reporting surfaces.

• Data Modeling & Engineering Support: Build and maintain data models in Snowflake using dbt to support downstream reporting and analytics. Collaborate with data engineering to ensure pipeline reliability and data quality.

• Content & Platform Governance Analytics: Conduct large-scale content audits and platform analytics to support governance decisions. Develop frameworks for content disposition recommendations based on usage data, ownership, and activity thresholds.

• Survey & Program Analytics: Build dashboards and conduct analysis to support survey-driven programs. Translate survey response data into visual and statistical summaries that surface actionable insights for program leads.

• Cross-Functional Stakeholder Collaboration: Work directly with stakeholders to scope reporting requirements, participate in steerco readouts, and provide data-backed perspectives.

• Technical Innovation & Tooling: Identify and adopt tools and techniques that improve reporting efficiency, development speed, or analytical depth. Evaluate emerging platforms for potential integration into the team's toolkit.

Minimum Qualifications

• Bachelor's degree in Business, Economics, Statistics, Social Science, Data Analytics, or a related field-or equivalent practical experience.

• 5+ years of progressive experience in business analysis, market research, survey research, or a related analytical role, with at least 2 years managing end-to-end research or survey programs.

• Strong proficiency in Tableau dashboard design and development.

Preferred Qualifications

• Experience working in sales operations, enablement, or business intelligence environments.

• Experience with Snowflake and dbt for data modeling.

• Working knowledge of GitHub, GitHub Pages, and version-controlled development workflows.

• Demonstrated ability to conduct large-scale data analysis and translate findings into stakeholder-ready deliverables.

• Strong written and verbal communication skills, with the ability to proactively communicate status, blockers, and risks to leadership.

• Ability to manage multiple concurrent workstreams with competing deadlines, delivering dashboards and analyses on time and to specification.

• Commitment to maintaining clear documentation of data models, dashboard logic, and governance frameworks.

• Must maintain consistent availability and prompt responsiveness during standard business hours to support time-sensitive operational needs.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.