Library Assistant - Northchase location

New Hanover County Public Library is seeking a customer-focused, team-oriented Library Assistant for our Northchase location. As the primary point of contact, you will have the opportunity to make a positive impact each day by welcoming patrons, providing helpful service, and creating an excellent library experience for the community.

The vision and commitment of the New Hanover County Public Library is to support a diverse workforce to provide an exciting destination where people gather, ideas flourish, and the information and technology resources needed for a community to prosper are made freely available. We are passionate about creating a caring, inviting and welcoming place; developing the technology and information resources needed for people of all ages to Learn, Grow and Prosper; and preserving and making accessible our rich history and diverse cultural heritage. If this sounds like you, then come and be a part of the exciting and progressive team at New Hanover County.

Essential duties include, but are not limited to:

• Providing assistance to children, teens, adults and seniors with use of library collections, services, facilities, and essential technological devices.
• Helping customers navigate library policies and procedures.
• Guiding customers through registration, checkout, and e-content downloads, using the integrated library system (TLC).
• Responding to readers' advisory and general reference questions by accessing various print and non-print resources.
• Operating and troubleshooting library equipment, including self-check machines, printers, computers, and other technologies.
• Creating attractive and timely displays featuring library resources.
• Accurately shelving library materials.
• Assisting with Library opening and closing procedures.
• Protecting each customer's right to privacy and access, adhering to the American Library Association Bill of Rights and Code of Ethics
• Performs work with regular and predictable attendance consistently meeting the scheduling needs as required by the county.
• Performs work during emergency/disaster situations.
• Performs other duties of a similar nature or level.

• Full-Time: Work schedule will be Monday - Friday with varying day shifts, at least one evening shift per week (10:00 am - 7:00 pm), and weekend shifts (Saturday and Sunday) on an assigned rotating schedule.
• Part time: Work schedule will vary and primarily cover evenings and weekends. Minimum of 8 hours and potential of up to 19 hours per week.
• Work schedule is subject to change based on departmental needs. Must be available to work during emergency situations.

Minimum Qualifications:
High school diploma or GED and at least one year of experience in a library, bookstore or other frontline customer service role (e.g. retail, food service, or hospitality).

Required Skills and Knowledge

• Intermediate to advanced experience using personal computers, learning and utilizing software applications and operating peripheral equipment (printers, scanners, etc.)
• Strong oral and written communication skills
• Ability to interact courteously and professionally with the public, coworkers and others in a fast-paced work environment.
• Ability to respond appropriately to information-seeking behaviors and diverse learning styles.
• Ability to maintain confidentiality, work independently, and exercise judgment in resolving customer issues.
• Flexibility and willingness to adjust to a constantly changing work environment.

• Spends up to several hours a day in a stationary position to assist customers
• Frequently moves and positions bins of books which weigh up to 30 pounds
• Frequently transports large numbers of books to various locations in the building
• Positions, places, and removes books and other library materials around, onto, and from shelves at a wide range of heights
• Communicates and exchanges information and ideas with customers and coworkers throughout the workday
• Some roles operate a computer, cash register, and other electronic devices throughout the day

Applicant Information:
After the closing date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. All updates regarding an application can be viewed through your applicant portal.

In compliance with G.S. 153A-94.2(b), if this position requires an applicant for employment to work with children in any capacity, the county must require the applicant to undergo a criminal history record check conducted by the SBI for all offers of employment made after October 1, 2025. These checks must be performed in accordance with G.S. 143B-1209.26, which authorizes the SBI to provide fingerprint-based state and national criminal record checks to cities and counties. Additional information on how to complete this required check will be provided to the selected candidate after an offer of employment is accepted.

New Hanover County is an Equal Opportunity Employer.