Practice Manager

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Job Summary

Supervise front line staff, manage the practice, to include managing budgetary responsibilities and financial reporting, facilities and materials management, staff administration, and payroll. Demonstrates understanding of fiscal responsibility and advanced leadership managerial and resources management skills. Provides public relations interface with patients and their families. Train and direct office staff. Responsible for overall quality of billing information.

Essential Functions

• Monitor performance of work related to (enter $ amount) in Accounts Receivable.
  * To improve income to department
  * Increased collections.
• Manage charge capture process, coordinate improvements to interface process.
  * To ensure that all procedures are billed correctly.
  * Charge capture reconciliations.
• Develop and implement demographics interface quality control program.
  * Continuous improvements of quality of demographics.
  * Accuracy of billing demographics.
• Establish and ensure internal controls for payables, receivables, and payroll.
  * Fiscal accountability of practice.
  * Review control systems test, receivables, payables.
• Design, implement and monitor
  * Ensure proper patient throughput and correct information.
  * Measure accuracy of information.
• Supervise the front end staff. Assist in monthly team meetings, taking the minutes and assisting with the agenda.
  * To ensure that a competent team is in place to ensure optimal patient care.
  * Vacancies are kept to a minimum. Staff retention. Meetings are properly documented.
• Role Models Montefiore Excellence. Work with the Practice Manager to implement action plans to ensure customer service is at a high level
  * To ensure an environment of excellence for patients, associates and physicians.
  * High scores in associate survey
  High scores in Press Ganey Effective Rounding.
  practice processes and work flow.
• Perform staff selection, performance appraisals, staff development and disciplinary actions up to and including terminations.
  * Competent supportive staff, which includes secretaries, clerks, patient service associates, etc.
  * Vacancies are kept to a minimum. Minimal disruption to services. All personnel records are kept up- to-date. Performance evaluations are conducted on a timely basis.
• Prepares check requests, requisitions, SAP orders and Office Depot orders complete the necessary paperwork for these events.
  * To optimize utilization of staff and resources.
  * Appropriate turn around on paper work.
  Maintain budget lines by ordering products within budget constraints.
• Ensure financial counseling arrangements are adhered to by patients (responsibilities, insurance benefits, respond to patient and clinical questions regarding billing, etc)
  * Education patients and providers to ensure and adhere to proper billing procedures
  * Review expected TOS payment analysis.
• Review and ensure encounter forms are accounted for in an accurate and complete manner. Ensure charges have been billed out for every service rendered.
  * To ensure accuracy and timely revenue capture.
  * Using reporting tools, perform reconciliation of all services rendered to ensure maximum revenue capture.
• Assists with patient registration, scheduling, approvals, referrals, patient counseling, receiving payments, and other clerical tasks as needed.
  * To ensure quality of care and payment receipt.
  * Greater patient/physician satisfaction. Audit payment receipt reports.

Qualifications

• High school diploma/ GED Required
• Associates degree preferred
• Supervisory experience, and/or dentalpractice management experience required
• Strong communication skills to effectively communicate to Physicians, associates and patients
• Financial management skills-(including mathematical concepts and calculations, business planning)
• Excellent organizational and interpersonal skills
• Prior dental revenue cycle experience preferred