Mortgage Divisional Processing Manager

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Duties & Responsibilities

• Provide leadership and oversight for the mortgage processing function with accountability for performance and results.

• Build and sustain a high-performing processing organization aligned for growth and service goals while supporting quality standards and profitability.

• Set clear performance expectations, standards, and operating rhythms for managers and teams.

• Lead processing transformation efforts as part of Blueprint 2030.

• Standardization and strengthen workflow processes, role clarity, and services standards.

• Partner with operations leaders and technology to improve handoffs, efficiency, process flows, compliance standard, and file quality.

• Drive operational excellence through metric management and corrective action planning.

• Establish scalable procedures, documentation, standards and role clarity.

• Develop leaders and reinforce a culture of accountability, teamwork and continuous improvement.

• It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Education Requirements

• Bachelor's degree or equivalent professional experience

Minimum Experience

• 10 years minimum in leadership experience in mortgage operations with deep expertise in mortgage processing. Demonstrated success improving operation performance, driving accountability and leading through growth and change.

Knowledge, Skills, & Abilities

• Banking or bank owned mortgage platform experience.

• Ability to support a large purchase driven retail mortgage operation.

• Ability to analyze workflows, identify inefficiencies and implement practical solutions that improve service, quality and scalability.

• Familiarity with process documentation, SOP development, role design and operating model standardization.

• Demonstrate ability to lead successfully through periods of organizational change, rapid hiring and production growth.

Physical Demands and Work Environment

Physical Demands

• Ability to communicate in person, on the phone, and through electronic channels

• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor

• Ability to sit, walk, and/or stand for extended periods of time

• Ability to bend and reach

Work Environment

• Office: This position reports to a physical Company location, and the setting will be a typical office environment.

• Remote or hybrid: For remote or hybrid positions, a secure and distraction-free setting is required, with a reliable internet connection (cable or fiber preferred, mobile hotspots not acceptable). Hybrid positions will report to a physical Company location, as directed by the manager, and that setting will be a typical office environment.

Benefits | SouthState Careers

Equal Opportunity Employer, including disabled/veterans.