New

Customer Training Program Administrator

FlightSafety International Inc
United States, Texas, Fort Worth
Apr 30, 2026
About FlightSafety International FlightSafety International is the world's premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world's largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom. Purpose of Position The Customer Training Program Administrator is responsible for capturing customer needs, customizing training program approval documents to meet National Aviation Authority requirements, auditing FlightSafety instructor training and qualification records, and maintaining methods and procedures for monitoring training program currency for certificate holders. Tasks and Responsibilities Customer Training Program Compliance Determine Customer training requirements and develop customized training programs. In consultation with Sales, review and revise customer training programs. Validate customer manuals for accuracy in accordance with established policy. Communicate with FAA Air Carrier Certificate Holders to maintain current Aircraft Specific Training Manuals (ASTM). Assist in the development and creation of standardized ASTM templates and processes/procedures that support a controlled customer document audit cycle. Answer questions about custom training programs from customers or employees. Provide customers with training program template changes as applicable. Meet deadlines and prioritize tasks and projects as directed by the Manager, Regulatory Affairs. Contract Training Delivery Qualification Records Audit, maintain compliance of, and resolve discrepancies with FlightSafety instructor training and qualification records supporting FAA Air Carrier Contract Training Represent Regulatory Affairs as a stakeholder for training center and operations records projects. Serve as primary point-of-contact for training centers and customers regarding FAA Air Carrier Certificate Holder Instructor and Check Pilot Records. Coordinate with Operations Support for review and revision of electronic Logbook training records. Assist with the development and delivery of training for customers and FlightSafety employees. Minimum Education Associate's degree (AA) from a two-year college or technical school and two (2) years related experience, or Five (5) years related experience, or Equivalent combination of education and experience, in a related field. Minimum Experience Experience with FAA Air Carrier Certificate Holder training records, operations, and training requirements. Previous experience in a FlightSafety International related regulatory role, preferred. Knowledge of aviation industry terminology. Four years' experience with technical writing, desktop publishing, content management related to aviation training program documentation, preferred. Knowledge, Skills, Abilities * Fluency in English; able to speak, understand, read and write * Strong verbal and written communication skills * Strong organizational skills * Knowledge of FAA Air Carrier Certificate Holder Instructor and Check Pilot records procedures * Knowledge of contract training program requirements and procedures * Able to work unsupervised, as needed * Type/keyboard (computer user with minimum typing/keyboarding skills), preferred * Ability to modify behavior to maintain effectiveness when experiencing major changes in work tasks or work environment * Ability to interact with various levels of management in a professional manner Physical Demands and Work Environment While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee may be required to stand; walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds, and frequently lift and/or move up to 25 pounds.The noise level in the work environment is usually moderate. FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Any offer of employment is contingent upon successful completion of required compliance reviews, including verification that the candidate is not prohibited from employment under U.S. economic sanctions programs administered by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC). This position may require access to export-controlled technology or services subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Employment consideration and any offer of employment are contingent upon the applicant's ability to comply with these requirements, including qualifying as a "U.S. Person" under applicable regulations or otherwise eligible for export authorization within a timeframe consistent with business needs. A "U.S. Person" includes U.S. citizens, lawful permanent residents (holders of approved and unexpired green cards), and certain refugees or asylees with protected status under U.S. law. This position may also require eligibility to obtain and maintain a U.S. Government security clearance for the duration of employment. Cybersecurity Notice: All official recruiting communication from FlightSafety International will come from an @flightsafety.com email address. FlightSafety International will never ask for personal or financial information through social media or third-party email providers.