New

Medication Support Coordinator

Brigham and Women's Hospital
United States, Massachusetts, Boston
75 Francis Street (Show on map)
Apr 29, 2026
Main Responsibilities Durable Medical Equipment (DME) Management * Accurately complete, process, and submit order forms and certificates of medical necessity for DME. * Coordinate with healthcare providers to ensure all clinical documentation precisely aligns with payer-specific DME coverage requirements. * Follow up routinely with DME vendors and insurance plans to track order status, resolve fulfillment delays, and ensure timely delivery to the patient. Secondary Responsibilities Patient Coordination & Assistance * Conduct one-on-one meetings with patients to explain insurance benefits, out-of-pocket costs, and available financial support options. * Complete, submit, and track applications for Patient Assistance Programs (PAP), foundation grants, and co-pay cards on behalf of eligible patients. * Guide patients through the access journey, clearly communicating the documentation required for medication and equipment approvals. Prior Authorizations & Coverage Guidance * Processing and submitting prior authorizations, maintaining a high level of expertise in clinical criteria. * Investigate, draft, and respond to detailed daily inquiries from providers regarding insurance coverage guidelines, clinical criteria requirements, and denial management strategies. * Act as the primary escalation point for complex coverage issues, collaborating with clinical staff to formulate and submit successful appeals for denied therapies. Education High School Diploma or Equivalent required Experience Medical Office/Hospital/Managed Care experience 1-2 years required and Medication Administration/Pharmacy experience 1-2 years required and Experience with electronic medical record system(s) and Outlook preferred Knowledge, Skills and Abilities - Knowledge of laws and regulations related to clinical practice and patient confidentiality. - Knowledge of medication abbreviation and symbols, medication indication and dosage, and common medication questions. - Strong written and verbal communication skills. - Demonstrated skills in service excellence including active listening, problem solving and ability to remain calm in emotional situations. We are seeking a full time Medication Support Coordinator for a hybrid position which will required on site 2-3 days per week at the Phyllis Jen Center at 75 Francis Street, Boston. The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.