Family Services / Pathway of Hope Case Manager

Recruiting Opportunity Closes: 05.07.2026

Hourly Wage: $19.00

Hours Per Week: 28

Status: Non-Exempt / Part Time

Number of Positions: 1

Department: Social Services

Position Title: Dual-Role Case Manager (General Social Services & Pathway of Hope)

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Application Instructions:

Complete the online job application, upload a resume.

To apply online go to: Family Services / Pathway of Hope Case Manager , or https://tinyurl.com/mryf6c6z

To apply in person go to 2543 Redwood Ave., Grants Pass, OR 97527. Bring a resume and complete the job application provided to you. Incomplete applications will not be accepted.

Questions, contact Capt. Yohani Ortiz at yohani.ortiz@usw.salvationarmy.org or call (541) 237-8671. Capt. Ortiz is the sole point of contact for questions regarding this position.

Recruiting Accommodation Statement:

To obtain assistance with accommodations related to the American's with Disabilities Act (ADA) concerning your application process, please contact 1-888-887-6528 or email thq.reporting.line@usw.salvationarmy.org, attention Eric Hansen or Sheila Jordan.

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Scope of Position:

This dual role position serves in a combined case management capacity, providing both general Social Services case management and Pathway of Hope intensive case management services. The employee divides their time between two complementary roles:

1. Case Management Specialist (General Social Services / Coordinated Entry)
2. Pathway of Hope Case Manager (Intensive Strengths-Based Case Management)

For internal controls, grant compliance, and fee-for-service billing purposes, this position is structured with clearly delineated responsibilities across both functions.

The Duty Allocation is estimated as follows:

Essential Duties and Responsibilities:

Role 1: Case Management Specialist (General Social Services / Coordinated Entry

• Conduct intake interviews and eligibility screenings
• Provide diversion and prevention strategies
• Connect clients with housing, employment, and support resources
• Document services and referrals in HMIS, HRSN, and WellSky
• Maintain case files and required documentation
• Provide financial or material assistance within program guidelines
• Participate in community coordination meetings and outreach activities

Role 2: Pathway of Hope Case Manager (Intensive Case Management)

• Determine eligibility and maintain Pathway of Hope caseload (10-15 families)
• Conduct assessments such as the Client Self-Sufficiency Matrix and URICA
• Develop individualized action plans and working agreements
• Utilize motivational interviewing and strengths-based coaching techniques
• Assist families in accessing housing, employment, education, and recovery resources
• Maintain accurate case notes and progress documentation
• Coordinate with Salvation Army staff and community partners

Billing, Documentation, and Compliance Requirements

To support fee-for-service billing and grant compliance requirements, this position must maintain accurate and timely documentation in accordance with federal, state, and local program standards, including Housing Related Social Needs (HRSN), HUD-funded programs, and other contracted services.

• Record all client interactions and services in HMIS, WellSky, and HRSN systems
• Maintain documentation supporting eligibility determinations and financial assistance
• Ensure documentation aligns with applicable federal regulations, including HUD standards
• Maintain clear case notes demonstrating service delivery and progress toward goals
• Follow internal control procedures ensuring appropriate separation of duties when applicable
• Maintain documentation required for audits, monitoring visits, and grant reporting

Education and Experience

• Bachelor's degree in Social Work or related field preferred
• One to three years of experience working with low-income or vulnerable populations
• Valid driver's license required
• Ability to pass background checks and comply with Protect the Mission requirements

Knowledge, Skills, and Abilities

• Knowledge of case management practices, housing systems, and community resources
• Familiarity with HMIS, WellSky, or similar data systems preferred
• Strong organizational and documentation skills
• Ability to manage multiple priorities and maintain compliance with funding requirements
• Effective communication and interpersonal skills
• Ability to work independently and as part of a team
• Commitment to trauma-informed, strengths-based, and culturally responsive practices

Physical Requirements

• Ability to perform office-based work including sitting, typing, and computer use
• Ability to travel locally for client services, outreach, and meetings
• Ability to lift light materials and supplies as needed

Working Conditions

• Work is performed in office, shelter, and community-based settings
• May involve interaction with individuals experiencing crisis or instability
• Occasional evening or weekend work may be required

Miscellaneous

The candidate chosen for this position will be required to pass a criminal history background check. A conviction will not automatically disqualify an applicant; circumstances will be considered.

Qualified individuals must be able to perform the essential duties of the position with or without reasonable accommodation.

Supervisor:

Corps Officer or Ministry Leader