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Service Specialist

Spectraforce Technologies
United States, New York, Rochester
Apr 29, 2026
Job Title: Service Specialist

Location: Rochester New York 14623

Duration: 3+ months

Schedule: Monday- Friday 8:30am-5pm EST (30 min lunch)

Responsibilities:

  • Delivers quality service to Clinet's clients who are utilizing the HireRight system for background checks / screening.
  • They interact via phone, email, chat, and other avenues.
  • Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
  • Develops and maintains an intermediate working knowledge of one or more Clinet products, as well as industry policies and procedures.
  • Identifies opportunities for process improvement and works with leaders to implement.
  • Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
  • Documents all interactions.
  • Serves as a mentor for less experienced teammates.
  • Performs data input, maintaining strong prioritization and organization.


Qualifications:

  • 2 years or more customer service experience
  • Comfortable with high-volume outbound/inbound calling
  • Confident, clear, and professional phone presence
  • Experience in customer outreach
  • Resilient and motivated by goals and metrics

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